CRM Product Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Cloud Success Manager Come and join our Customer Success Team based in Reading with your commitment as a Cloud Success Manager. YOUR IMPACT You act as the program manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts. You are a trusted advisor and partner who understands the customer's business and strategy as it relates to their OT product portfolio. Additionally, you ensure operational health, customer satisfaction, and that the customer is receiving maximum ROI of their OT Cloud Managed services investment. WHAT THE ROLE OFFERS * Providing overall business management of the customer, which includes weekly status calls, monthly SLA reporting and business reviews, issue tracking reporting, and cross-functional communication with other OT teams (i.e., support, sales, product management, etc.). * Managing customer expectations such that escalations can be avoided. If escalations arise, you lead escalation management until the issues are resolved and the account is de-escalated. * Managing relationships and interfacing at various levels within the customer's organization (i.e., business, technical, executive leadership). * Identifying short- and long-term strategies to assist in the growth and business objectives of the customer. * Identifying new business opportunities, recommending products or services to improve customer satisfaction, and ROI. * Conducting interactive status meetings with customers, cloud services operations, Professional Services, and the Commercial IT team to review ongoing activities and progress. WHAT YOU NEED TO SUCCEED * Bachelor's degree in a technical or business discipline, or equivalent. * Strong client focus - ability to operate at a senior manager level. * Conversant in cloud technology and data center deployment. ITIL certification preferred. * Experience with formal project management techniques (i.e., formal status reporting and client communication, budget/scope management and change controls, and project team direction and technical leadership). * Demonstrable experience in developing and rolling out customer satisfaction improvement programs. * Able to work independently with a positive problem-solving attitude. * Solid work ethic. * Very good language skills in English, both written and spoken; Arabic language skills are beneficial. Your main customers will be in the Middle East, therefore it will be required to work Sunday - Thursday, Arabian Standard Time with few travelling to the clients. ONE LAST THING: OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is a challenging role, with no two days the same, and we are looking to hire someone willing to embrace and champion changes and improvements to our current processes where needed. You'll be joining a great and supportive international team, looking after clients all over the world. #LI-TH1 #LI-Onsite Employment Equity and Diversity Policy OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. #J-18808-Ljbffr Similar jobs, A talented and ambitious DevOps Engineers is required to join a digital challenger and scale up within the financial services sector. We are looking for a hands on DevOps Engineer who has a passion for learning and personal development with cloud technologies to manage our..., Hi, we're Actabl. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. We're providing better solutions for hotel companies as the world around us evolves and changes related to using technology,...

Ad Hoc Privacy Attorney (UK) - SaaS Company Team (Contract / Part Time)

LexSensis

Company Description Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. LexSensis specializes in providing lawyers on demand, document review services, and legal staffing solutions. We assist..., AWS Cloud Platform ManagerCiphr has an exciting opportunity for an AWS Cloud Platform Manager to join the team as we grow and developIn a nutshellAs a Cloud Platform Engineering Manager, you will lead and mentor a team of cloud engineers, providing strategic direction and..., CRM Product Manager We are looking for a CRM Product Manager to help shape and evolve our sales and service platforms. SAP C4C is our current core CRM, however experience across other CRM and customer platforms is highly valued. This role suits someone with strong..., Job Title: SAP Commissions (Callidus) Application Support Lead Location: Reading (2-3 days onsite) Contract: 6 Months We're looking for an experienced SAP Commissions (Callidus) Application Support Lead to take full ownership of on-site production support for a..., DevOps EngineerReading/Leeds, UKPermanent RoleSC Eligible/Active SC Candidates ONLYThe DevOps engineer will be required to contribute to version-controlled configuration assets within a DevOps team's existing fully automated continuous deployment solution, to diagnose and...

Are you an experienced payroll professional looking to take your career to the next level? Do you thrive in a fast-paced, high-volume payroll environment where no two days are the same? A world-renowned Top 4 Audit & Accountancy firm in Reading is seeking talented payroll...

About HSO HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We've won several prestigious awards over the last few years..., A leading managed IT services provider in Reading is looking for a hands-on developer passionate about AI-powered software development. In this role, you will design and deploy innovative solutions, collaborate with clients, and contribute to internal AI tools development....