Application Support Analyst

Our client, a fast-growing technology-driven financial services firm, is seeking an Application Support Analyst to join their Newcastle team. This role offers the opportunity to work in a fast-paced, collaborative environment, providing critical application and infrastructure support to ensure operational resilience and business continuity. You will interact closely with both technical teams and business stakeholders, helping to resolve complex incidents and drive continuous improvement. Essential Skills/Experience, * Identify recurring issues, perform root cause analysis, and coordinate resolutions with development and quantitative teams.

• Lead daily incident review calls and maintain clear communication across technical and business teams.
• Support change and release activities, ensuring adherence to change management processes and post-change reviews.
• Contribute to improving operational efficiency, reliability, and system resilience.

• Experience in a global application support or technical operations role, ideally within financial services.
• Strong communication skills with experience engaging business stakeholders, end users, and technical teams.
• Familiarity with ITIL frameworks or similar structured support methodologies.
• Proficiency in application architecture, relational databases (SQL Server), monitoring tools (Grafana, Prometheus), scheduling tools (Control-M), and operating systems (Windows/Linux).
• Knowledge of cloud platforms (Azure), container technologies (Kubernetes), and version/issue tracking tools (JIRA, Git, Bitbucket).
• First class degree holder within a related field.

• A highly competitive salary
• Wider Benefits package