Head of Technical

Ozone Coffee
Charing Cross, United Kingdom
1 month ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
£ 156K

Job location

Remote
Charing Cross, United Kingdom

Tech stack

Workday Financials
SC Clearance

Job description

We're looking for a Head of Technical to lead our coffee equipment function across wholesale, ensuring we deliver a consistently high standard of service to our partners as we grow. This role is focused on leading the team and bringing structure to how we manage installs, servicing, maintenance and reactive repairs. You'll oversee scheduling, prioritisation and performance, ensuring work is delivered efficiently and to a high standard.

A key part of the role is building a strong, accountable team, improving ways of working, and creating processes that can scale as the wholesale side of the business continues to grow. You'll work closely with wholesale and operations to balance service quality with commercial performance, supporting our ambition to grow our wholesale customers.

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Requirements

  • 5+ years in technical service or equipment repair (coffee/hospitality preferred)
  • Must have a valid UK Drivers Licence
  • PSSR and Electrical certified
  • Experience managing or mentoring a small technical team
  • Organised and able to plan schedules and workloads
  • Strong problem-solving and troubleshooting skills
  • Comfortable managing reactive repairs and planned maintenance
  • Clear communicator with internal teams and customers
  • Takes ownership and drives standards and accountability
  • Commercially aware; understands impact on service and revenue, Are you an exceptional financial systems professional looking for new challenge? Do you have experience working with and managing Workday Financials? Can you demonstrate a track record of working with both technical and non-technical stakeholders to implement best practice...

Benefits & conditions

  • Free Coffee (obviously)
  • Half Price restaurant and Café discount
  • Competitive Wage
  • Free Gym Membership*
  • Cycle to Work Scheme*
  • 6 weeks fully paid parental leave, for both Ozone employed parents
  • Flexible Working Opportunities*, We want to make our employees proud. Through the relationships we build and the progressive actions we take - Our B-Corp status is just the start.

Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a supportive atmosphere for professional development.

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About the company

At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order. We offer a full suite of support - dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know-how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers. Hospitality is our DNA. We are the Ultimate Coffee Hosts., We are seeking an experienced SAP ABAP Technical Lead to join a leading SAP Delivery Centre. In this role, you will provide technical leadership across SAP development activities, working with cross-functional teams to deliver high-quality solutions within complex SAP...

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