Head of Technical
Role details
Job location
Tech stack
Job description
We're looking for a Head of Technical to lead our coffee equipment function across wholesale, ensuring we deliver a consistently high standard of service to our partners as we grow. This role is focused on leading the team and bringing structure to how we manage installs, servicing, maintenance and reactive repairs. You'll oversee scheduling, prioritisation and performance, ensuring work is delivered efficiently and to a high standard.
A key part of the role is building a strong, accountable team, improving ways of working, and creating processes that can scale as the wholesale side of the business continues to grow. You'll work closely with wholesale and operations to balance service quality with commercial performance, supporting our ambition to grow our wholesale customers.
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Requirements
- 5+ years in technical service or equipment repair (coffee/hospitality preferred)
- Must have a valid UK Drivers Licence
- PSSR and Electrical certified
- Experience managing or mentoring a small technical team
- Organised and able to plan schedules and workloads
- Strong problem-solving and troubleshooting skills
- Comfortable managing reactive repairs and planned maintenance
- Clear communicator with internal teams and customers
- Takes ownership and drives standards and accountability
- Commercially aware; understands impact on service and revenue, Are you an exceptional financial systems professional looking for new challenge? Do you have experience working with and managing Workday Financials? Can you demonstrate a track record of working with both technical and non-technical stakeholders to implement best practice...
Benefits & conditions
- Free Coffee (obviously)
- Half Price restaurant and Café discount
- Competitive Wage
- Free Gym Membership*
- Cycle to Work Scheme*
- 6 weeks fully paid parental leave, for both Ozone employed parents
- Flexible Working Opportunities*, We want to make our employees proud. Through the relationships we build and the progressive actions we take - Our B-Corp status is just the start.
Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a supportive atmosphere for professional development.
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