3rd Line Support Engineer

This is a great opportunity to join a growing IT support business, involved right at the heart providing customer support at 3rd line with the flexibility to take ownership of any situation with a real chance of progression with the business.Key responsibilities3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues.Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers.Incident Management: Manage and resolve high-priority incidents, ensuring minimal downtime and disruption.System Administration: Maintain and administer critical IT systems, including servers, networks, storage solutions and applications.Project Involvement: Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations and client onboardings., Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our..., A leading recruitment agency is seeking a 1st Line IT Desktop/Service Desk Support Engineer in London. This role involves providing support to internal users across multiple offices, logging queries on a ticketing system, and troubleshooting basic IT issues. Ideal..., 3rd Line Microsoft Engineer Location: Belgravia, London (5x days onsite per week) Day Rate: £270.00 per day Length: 3 months About the Role We're looking for a highly skilled 3rd Line Microsoft Engineer to join our growing IT & Cloud Services team. This is a hands-on..., Technical Services Engineer The Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service..., 2nd Line Support Engineer Hybrid - Basildon We are looking for a 2nd Line Support Engineer to join a dynamic and growing IT support team, delivering high-quality services to a diverse client base. The Role You will be responsible for providing 2nd line remote..., Technical Services Engineer The Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service... © 2026, Jobsora.com

Shift Working: Work as part of a weekly shift rotation, alternating between an early shift (07:00-16:00) and a late shift (10:00-19:00) with a 1-hour lunch break and the option for remote working.On-Call Cover: Provide escalation assistance to engineers covering our 24/7 emergency support service, as part of a weekly on-call rota (currently 1 in every 5 weeks).Key Requirements:Experience: A minimum of 5 years experience in an IT support role, ideally with at least one at a Level 3 position.Technical Skills:Expert knowledge of Windows operating systems and Microsoft 365 platforms/applications.Highly experienced with Windows server environments (Roles, Active Directory, Group Policy etc).Detailed understanding of common IT hardware and devices, including internal components.Solid understanding of TCP/IP networks and related hardware.Solid understanding of VOIP telephony systems.Solid understanding of file storage, backup and disaster recovery principles and solutions.Highly experienced with virtualisation platforms (Hyper-V, VMware, Proxmox etc).Experience with other operating systems for both desktop and mobile (Linux, MacOS, iOS, Android etc.)Familiarity with common business applications (Sage, Google Workspace, Zoom, various printing solutions etc.)Keen awareness of key Cyber-Security principles.Extremely strong technical troubleshooting and problem-solving abilities., We are looking for someone to join our support team to provide 3 rd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge...

Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3rd Line IT Team Leader to join them on a permanent basis.This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on..., An established IT Managed Services Provider in England is seeking a Service Desk Engineer. In this dynamic team, you will expand your technical skills while providing 1st, 2nd, and 3rd line support. Your responsibilities include managing support incidents, timely resolution...