Senior IT Support Engineer (all genders)

We are looking for a strategic Senior IT Support Engineer to build and scale Distribusion's IT infrastructure during a period of rapid growth. This role is pivotal in streamlining IT processes, providing day-to-day technical support, and implementing robust security measures to protect company assets and ensure compliance. By addressing immediate IT needs and laying a foundation for future scalability, the IT Administrator will have a significant impact on company operations and long-term growth, supporting the overall mission of efficiency, security, and scalability.

What you will do:

• You will work onsite in Berlin reporting to VP Engineering

• You will be responsible for the deployment and maintenance of hardware including workstations, printers, mobile phones and other peripheral devices

• Maintain the office's networking infrastructure and provide support in ensuring connectivity to remote offices

• Manage regional vendors such as ISP's, telecom providers, Suppliers & others in liaison with your manager

• You will take care of access control measures such as roles and account management

• Offboard & onboard employees according to company defined processes

• Responsible for roll-out and maintenance of software and tools used by our employees such as Email, Calendar, Documents, Storage, Video Conferencing systems

• Provide day to day IT Support via our ticketing system for your colleagues globally

• Work on IT infrastructure projects and provide support in upgrading our infrastructure and services (great learning opportunity!), * Take on ownership and responsibility from day one and have a direct impact on the success of the company.

• We value agility! We're constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.

• You will work with global companies. Our product attracts the biggest names in travel technology, such as Booking.com and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.

• You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day!

• We offer flexible and remote working conditions, relocation opportunities and career growth in a small and developing company.

Our hiring team for this role:

Come join us!

Do you want to work on a product that is used by millions of people daily with a high load, availability and scalability and most advanced technology? Come join us!

Do you have experience in macOS?, Do you have a Bachelor's degree?, * You have already gained relevant experience with System and Network Administration and have a firm grasp of concepts such as DHCP, Routing/Switching, DNS Networking Protocols, VPN, Identity & Role Management

• You have good knowledge of MacOS & Windows 10, as well as, Linux
• Experience with administering a cloud-based identity management solution, Meraki/Ubiquiti Networks, System Imaging, Asset management and Mobile Device Management (MDM) solutions
• Previous experience with Google Workspace
• You are a natural problem solver and helping people gives you a good feeling
• You take your responsibilities seriously and feel that IT is the backbone part of any structured entity today
• You are a team player with the strong ability to work independently where needed with good work ethic, a desire to learn, grow and develop new skills
• Strong customer service skills
• You are fluent in English, both verbal and written.

Distribusion, the leading global distributor (GDS) for scheduled airport shuttle & intercity bus rides, enables travel retailers (multi-modal & travel metas, OTAs, airlines, other travel tech provider) to connect with airport shuttle and bus operators worldwide. The portfolio of 4+ million bus rides of 200+ operators to 2,500+ destinations and 300+ airports make Distribusion already the market leader in Europe. Major global travel brands and transportation providers trust Distribusion’s innovative and unique API technology to sell bus ticket online and offline to their customers. Bus operators benefit from a full booking solution including rides management, distribution, global ticketing, payment, and settlement services.