CIAM Solutions Manager
Role details
Job location
Tech stack
Job description
Experian UK&I is looking for a CIAM Solutions Manager reporting into the Head Of Client Identity to manage and evolve the end-to-end Client Identity & Access Management landscape. This landscape covers solutions, integrations, and standards that protect our clients and end-users while enabling smooth digital experiences. A central focus of this role is the End-user Repository (EUR): you'll ensure its stability, scalability, security, data quality, and feature roadmap. Aperture knowledge is necessary , as it is an important enabling capability for data quality, identity resolution and enrichment across our CIAM estate.
- You will own the CIAM solutions portfolio for UK&I, including architecture, lifecycle management, and future roadmap
- Lead the EUR vision and roadmaptarget architecture, data model design, scalability plans, performance SLAs, patterns (HA/DR), and observability.
- Guide the integration of client user data into ServiceNow
- Build and maintain CIAM integrations with core systems including Salesforce, ServiceNow, the product master and authentication solutions
- Support the CIAM transition from OLCS to ServiceNow and associated decommissioning activities
- Help with the migration of Contact Attestation & User Access Reviews from RPA to ServiceNow
- Plan and deliver upgrades, migrations, and integrations ensuring minimal disruption and clear rollback strategies.
- Drive Aperture-enabled data quality workflows: deduplication, identity resolution, and data enrichment processes for the EUR.
- Coordinate end-to-end testing (functional, performance, security, failover), UAT, and controlled release to production; own cutover planning.
- Set and manage operational SLAs/OLAs for CIAM services and the EUR; implement alerting, and run-books.
- Manage changes and enhancements in core systems (Salesforce, Origin, etc) to support CIAM requirements
- Partner with Cybersecurity, Architecture, and Compliance where required to ensure alignment with security policies, privacy regulations (e.g., UK GDPR), and certifications (e.g., ISO 27001).
- Define access controls, least-privilege, and key/secret management across CIAM components and integrations.
Requirements
- Aperture expertise applied to large-scale identity datasets and EUR operations.
- Experience with CIAM principles and Experian UK&I product estate
- Understanding of UK GDPR, consent, data retention, and privacy-by-design.
- Experience with data governance and data quality frameworks; practical stewardship processes embedded in BAU., Description Motability Operations are currently recruiting for a detail-oriented and customer-focused individual to join our Customer Application Solutions Team (CAST) as an Account Manager on a full-time, 6-month secondment/FTC. This is a highly engaging role where you'll...
Benefits & conditions
- Hybrid working - 40% of your time in the office
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more!
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave., £45,000
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