IT Service Desk Lead
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Job description
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Full-time, Permanent. Aberdeen, Hybrid working.The Role At James Fisher, we recognise IT as a critical enabler of the performance, efficiency and differentiation essential to our success in core markets. This is a brand-new role that positions you as a key member of the Energy Division's Senior Leadership Team (SLT), playing an integral role in shaping and enabling the divisional strategy during an exciting period of growth and transformation.As the senior technology leader for the Division, you will ensure IT services and solutions are tightly aligned with business needs and delivered within agreed scope, service levels and cost. You will oversee the integration of division-specific systems with Group IT shared services, operating within a collaborative model and ensuring full compliance with Group strategy, architecture and governance. Acting as a trusted partner to the business, you will lead divisional applications, software development and major IT projects, translating priorities into practical, technology-enabled outcomes that enhance performance, reduce risk and drive growth.This is a rare and exciting opportunity to shape a divisional IT function from the ground up. To succeed, you'll need a proven track record of bringing structure to ambiguity, rapidly assessing the current landscape, identifying opportunities and priorities, and securing alignment on a clear way forward. As this is a new role with no established team, you should be comfortable rolling up your sleeves and taking a hands-on approach when needed.What You'll Be Doing Ensure Divisional IT services meet agreed scope, service levels and cost, integrating effectively with Group IT.Oversee joined-up service delivery across Product Lines, including Divisional IT leads, suppliers and performance management.Manage the lifecycle of Divisional applications and oversee IT projects to ensure secure, reliable and standards-aligned delivery.Work with Group Architecture, Platforms and Cyber to align solutions and reduce duplication and technical risk.Act as the Division's senior technology partner, shaping priorities and roadmaps that support growth, resilience and operational needs.Identify and champion opportunities where digital, data and technology improve efficiency, agility and risk management.Lead the secure integration of IoT/OT with enterprise IT, managing digital risk and aligning with Group standards while supporting business-led innovation.Operate within a shared IT model, ensuring compliance with Group strategy and standards while representing Divisional needs.Support a collaborative "One IT" culture across the wider Group, contributing to alignment, talent development and best-practice sharing.What We're Looking For Senior IT leadership experience in business-facing roles, with broad exposure across applications, infrastructure, cyber, Head of Credit & Analytics up to £140,000 basic Location: UK (Hybrid - North West) Reporting to: CEO A fast-growing UK fintech is seeking a Head of Credit & Analytics to lead its end-to-end credit strategy and portfolio analytics. The company is developing a..., Chief Executive Officer The Green House - Location:Bristol (BS1) + hybrid - Salary:c £63k The Green House is seeking an inspiring, values-led CEO to lead this highly respected charity into its next chapter. Supporting children, young people and families affected by sexual..., Job Title: Head of Building Surveying Location: Cambridge Office Salary:Starting salary £90k+ and benefits About the Role The firm is seeking an experienced and driven professional to lead its Building Surveying team based in Cambridge. This is a senior leadership role..., The role: Software Engineering Lead Salary: Up to £90,000 per annum Location: Milton Keynes / Hybrid VIQU IT have partnered with a growing but established SaaS organisation who are hiring a Software Engineering Lead to play a key role in shaping technical direction of..., Job Role: IT Service Desk Lead Location: Barrow In Furness, Cumbria Salary: £35,000 PA + Benefits About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a..., Housing Officer - 6 Month Contract - Hampshire Panoramic is supporting a local authority in the search for an experienced Housing Officer to join its Housing Team. This is a hands-on role where you'll take ownership of a defined patch, playing a key part in supporting...
Requirements
architecture and service management.Strong track record delivering Divisional/BU technology change, managing application lifecycles and working end-to-end across the SDLC using Group toolchains.Proven ability to integrate Group shared services with local needs and govern IT projects using waterfall, agile and hybrid methods.Confident stakeholder engager, able to translate business priorities into technology outcomes and influence at senior levels.Strong commercial and operational understanding, linking technology decisions to business value.Degree-level education (or equivalent), ideally with ITIL certification.Collaborative, relationship-focused and able to balance Divisional agility with Group standards.Pragmatic, outcomes-driven and commercially aware, with a focus on value for money.Calm, credible and resilient when navigating complexity and competing demands.Passionate about using technology to support performance, improvement and growth.Why Join Us? Competitive salary and, Job Description We are looking for a motivated Social Care Officer to join our Reception Service Team (Intake). This busy frontline team provides crisis support, short-term interventions and early help to adults across the local area. In this role, you will: - Work as...
Benefits & conditions
reduce downtime and respond rapidly to operational challenges, driving the global shift toward a cleaner, more sustainable future.Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.If this sounds like the ideal next step in your career, then click 'apply' now!James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce., Job Description Income Maximisation and Advice Officer - fixed term until 31/03/2027 City Chambers Salary: £34,452 - £40,501 (pro-rata for part-time) Hours: 21.6 per week, 52 weeks The successful applicant will work within a multi-disciplinary team, including social..., Job Description Change Needs You Become a Met Police Officer with a starting salary of over £40k The Met is working hard to drive more trust, reduce crime, and maintain high standards for London and its communities. The Met is made up of officers and staff from all...
