Product Support Manager

teams love, and operations can deliver flawlessly? If yes-you might be the Product Manager we're looking for.You'll build and manage support tiers, SLAs, entitlements, and commercial structures-ensuring they're easy to sell, simple to deliver, and aligned with Azure, Security, Workplace, Data & AI, CSP, Bundles, and Managed Services. You'll partner with product, engineering, and operations teams worldwide to ensure a consistent and predictable support experience.Key responsibilitiesOwn the Support Services catalog (tiers, response times, scope, SLAs).Align support with CSP plans, billing, and bundle strategies.Define entitlements and escalation paths with Azure/Security/Workplace/Data & AI PMs.Distinguish support from Managed Services and create smooth upgrade paths.Maintain runbooks, eligibility rules, and escalation flows with Engineering & Ops.Track and improve KPIs (FCR, CSAT/NPS, cost per ticket, SLA compliance).Drive standardisation, automation, and self-service to reduce

cost-to-serve.What we need to see from youStrong background in Product Management, ideally in support or operations management, in IT Services.Knowledge of ITIL fundamentals and Microsoft support models.Comfort balancing operational and business priorities (SLAs, costs, contracts).A proactive, collaborative approach with global teams and stakeholders.Job Function Software & CloudAccommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.At SoftwareOne, Job Description An established UK Wealth Manager is looking for an experienced and knowledgeable Product Development Manager to help shape the next generation of its Wealth Advice proposition. This will join the firm's evolving Wealth Proposition team focused on..., Job Description Radius is seeking a IT Services / Telco Services Product Manager for our Technology lead client based in London. You must have experience of services product for a services organisation and ideally with MS Stack, Cyber Security and other services generally..., Job Description Make sure to apply with all the requested information, as laid out in the job overview below. Radius is seeking a IT Services / Telco Services Product Manager for our Technology lead client based in London. You must have experience of services product for...

we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.#J-18808-Ljbffr Similar jobs

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Product Support Manager/ Ad- Tech Support - Marketing Technology (Paid Social & Ad Platforms)12-month contract with Potential Extension Day rate - £250- £300/dayLondon (hybrid - 3 days onsite) We're hiring a Product Support Manager to join the Marketing Product team of a..., Service Manager Family Support & Safeguarding (Long Term CIN/CP) Location: Dagenham Service: Family Support & Safeguarding Long Term CIN/CP Salary: Up to £76,005 per annum Contract Type: Permanent Working Pattern: Full Time Role Overview An exciting opportunity has..., Product Support Manager/ Ad- Tech Support - Marketing Technology (Paid Social & Ad Platforms) Are you the right applicant for this opportunity Find out by reading through the role overview below.12-month contract with Potential ExtensionDay rate - £250- £300/dayLondon..., Product Support Manager/ Ad- Tech Support - Marketing Technology (Paid Social & Ad Platforms) 12-month contract with Potential Extension Day rate - £250- £300/day London (hybrid - 3 days onsite) We're hiring a Product Support Manager to join the Marketing Product team of a... © 2026, Jobsora.com

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.The role Are you ready to own a global Support Services portfolio that touches every corner of the Microsoft ecosystem? Do you love shaping offers that customers trust, sales, Introduction Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. SymphonyAI Financial Services is seeking a Senior Product Manager (AI First) to lead the product vision and roadmap for our Sensa..., By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. Learn more at . Are you the right...