Managed services analyst

About the BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com

About the teamYou will be part of a team who Trace individuals to reunite them with our Customers using a variety of internal and external platforms.

About the roleThe Managed Services Analyst I will be responsible for manually tracing individuals and re-uniting them with our Customers, processing files through our internal database and ordering certificates from registry offices. In addition, they will be responsible for ordering, keying and securely sharing birth, death and marriage certificates. The preferred candidate will be naturally inquisitive and apply that curiosity to the tracing work being completed, ensuring that they dig deep into available information and demonstrate tenacity in the face of obstacles. They will also have a keen eye for detail with high levels of accuracy. The role requires someone who is detail focused and who communicates well with their team, internal stakeholders and our Customers.

Main Responsibilities

Trace individuals to reunite them with our Customers using a variety of internal and external platforms.

Securely send files to Customers and ensure accurate inputting of data into all relevant systems.

Receive inbound and make outbound telephone calls in order to re-engage individuals with our Customers.

Order copies of birth, death and marriage certificates, and enter the data from certificates onto relevant platforms.

Trace informant or executor using Electoral Roll and credit reference agency data via our systems and products.

Receive, distribute, scan and record post.

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Is curious and keen to learn and develop new ideas, skills and knowledge, whilst acting on feedback.

Customer-first mind-set, and the ability to deliver results on time.

Is able to understand, analyse and resolve core issues within own role.

Is experienced with MS Office products (especially Excel).

Develops co-operative working relationships within the team whilst considering how own style affects others and tailors interactions accordingly.

Is able to clearly articulate their area of expertise to individuals with less understanding.

Actively participates in team meetings, 121s and coaching sessions.

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These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional days

Health screening, eye care vouchers and private medical benefits

Wellbeing programs

Access to a competitive contributory pension scheme

Save As You Earn share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Optional Dental Insurance

Maternity, paternity and shared parental leave

Employee Assistance Programme

Access to emergency care for both the elderly and children

RECARES days, giving you time to support the charities and causes that matter to you

Access to employee resource groups with dedicated time to volunteer

Access to extensive learning and development resources

Access to employee discounts scheme via Perks at Work

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