Support Team Lead (Technical Support - Servers)

BACKGROUND TO THE ROLERedcentric are looking for a bright, enthusiastic individual to join our 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role we are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career alongside providing a high level of support to our customers.

Efficiency initiatives and continual service improvement are all key to providing this. The successful candidate will act a Shift Leader for a team of up to 13 engineers during standard working hours and a team of up to 2 out of hours. You will be able to demonstrate a good all round technical understanding along with the ability to lead a team.

Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to our customer base. Monitoring and managing faults through to resolution. Key responsibilitiesKey responsibilities include but are not restricted to the following:

• Manage and motivate a team of engineers, ensuring they strive towards customer satisfaction and speedy fault resolution
• Develop a good technical understanding of the business product set, contributing towards the continual improvement of new and existing products.
• Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training
• Develop and train your peers, while maintaining internal training documentation
• Manage escalations and drive a permanent fix culture
• Adhering to contractual SLAs, Job Description Support Team Lead (Technical Support - Servers) Bristol (On-site) | £40,000 We're looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment. This is a great..., Job Description Working as a Technical Sales Representative you will need to be technically minded with an interest in civil engineering and construction for this role you will work as part of the Structural Support Solutions sales team promoting our market leading..., Job Title: Technical SupportLocation: RoystonWorld-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Technical Support, you'll contribute to JM's mission as a world leader in..., Your New Company Hays Building Services are pleased to be assisting a growing organisation in Bristol with the recruitment of an Engineering Technical Support to join their expanding team. Your New Role You will ensure quality assurance, technical compliance, and smooth..., Technical Support Supervisor 4 days onsite in Cheshire / 1 day remote Are you a hands-on technical specialist who enjoys supporting and developing others? This is an opportunity to step into a supervisory role where youll combine strong technical expertise with coaching,..., Technical Support Shift LeadBACKGROUND TO THE ROLE Redcentric are looking for a bright, enthusiastic individual to join our 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role we are also very interested in people who..., Support Team Lead (Technical Support - Servers) Bristol (On-site) | £40,000 We're looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment. This is a great opportunity for..., Technical Support Building Management Systems Job Title: Technical Support & Sales Engineer HVAC Actuators & Valves Industry Sector: Actuators, Controls, Valves, Building Controls, HVAC, Ventilation Products, Ventilation Systems, Air Handling Units, Ventilation, Extract..., Support Team Lead (Technical Support - Servers) Bristol (On-site) | £40,000 We're looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment. This is a great opportunity for... © 2026, Jobsora.com

Preferred skills/knowledgeWhilst we dont expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to):

• Broadband technologies - ADSL / FTTC / FTTP / SOGEA
• LAN Networking Cisco / Meraki
• Firewalls Cisco / Fortinet / Meraki
• WAN Networking Cisco / Huawei / OneAccess
• SD-Wan Meraki / Fortinet
• WLAN Networking Meraki / Aruba
• Cellular Networking Digi / Teltonika
• Routing / BGP / MPLS
• VoIP SIP Telephony solutions Broadworks
• VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams
• VPN / Authentication 2FA solutions Safenet / MobilePass / Fortinet Authenticator

Competencies

• Strong leadership skills
• Strong communicator and listener to translate technical jargon to stakeholders
• Excellent organizational and workload analysis skills
• Professional written and verbal communication skills
• Excellent customer service skills
• Ability to work under pressure
• Creative problem solving
• Integrity

Technical certifications (desirable but not essential)

• Cisco CCNA
• SIP School SSCA
• ITIL Foundation (awareness essential), Technical Support Shift Lead BACKGROUND TO THE ROLE Redcentric are looking for a bright, enthusiastic individual to join our 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role we are also very interested in people who...

HOURS OF WORKDue to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours:X 2 day shifts from 7.00am to 7.00pm X 2 night shifts from 7.00pm to 7.00am

3 our of 4 shifts can be work from home*

The above shift pattern would be followed by a 4 day rest period. Due to the nature of a support role, there may be occasions where cover would be required for holidays / sickness.

*Unless a day shift falls on a Tuesday or Thursday which are core team office days, £50,000

TITLE: Technical Support Manager , Academy & Technical Upskilling All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Location: Brighton and surrounding Salary: £52,000 basic + 22 days...

Technical Support Engineer

Rullion £140 - £180 per day

Job title: Technical Support Engineer Do you have the right skills and experience for this role Read on to find out, and make your application. Job Type: Contract Start date: Immediate Duration: Up to Dec 2026 (Extension possible beyond this) Pay rate: Up to £180 PAYE...

Technical Customer Support

Flat Fee Recruiter £28,000

Enhance your career as a Technical Customer Support / Technical Account Manager in Wadhurst, East Sussex. Join a growing lighting solutions distributor, delivering expert customer service, technical support and account management in a specialist B2B environment. Technical...

Technical Support Supervisor

Tilt Recruitment Limited £35,000, £45,000

Technical Support Manager Stormwater Management Job reference Number: 210015-9194-2648 Based: Nuneaton Remuneration: £40,000-£45,000neg Benefits: 25 Days Annual leave, Health & Comprehensive Benefits Package The role of theTechnical Support Manager Stormwater...

Technical Support Director

Prince Personnel Limited

Technical Support Director Telford Permanent Up to circa £75,000 per annum (experience dependant) + Bonus + Car + other perks Are you a hands-on engineering leader ready to make a real impact? This established and globally recognised engineering business is seeking a...

Technical Support Engineer £Competitive Salary plus Benefits St Helens, Liverpool MC Technical Recruitment is currently working with a specialist engineering business to recruit a Technical Support Engineer. This role will act as the key technical interface between the...