IT Support Engineer

• Act as the first point of contact for our employees to enable their digital work life.
• Perform initial triage of tickets, resolve issues, qualify and escalate Incidents and Service Requests.
• Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software).
• Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces.
• Understand employee needs and support IT training activities.
• Support local events and manage digital collaboration tools and meeting room equipment.
• Coordinate external IT service providers.
• Maintain accurate stock records, prepare asset requests, and manage disposals.
• Identify opportunities for improvement and collaborate with distributed IT teams.
• Depending on your interests, lead or participate in IT projects for continuous improvement.

• Completed IT education or final-year student in Computer Science.
• Fluent in English (written and spoken).
• Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.).
• Familiarity with macOS as a regular user.
• Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software).
• Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint).
• Basic knowledge of cybersecurity principles.
• Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN).
• ITIL Foundation Certification or knowledge of ITIL concepts is a plus.

* Dynatrace is a leader in unified observability and security. * We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. * Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. * The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. * Over 50% of the Fortune 100 companies are current customers of Dynatrace.