Help Desk Manager

Cumberland Farms
Banbury Civil Parish, United Kingdom
1 month ago

Role details

Contract type
Franchise
Employment type
Part-time / full-time
Working hours
Shift work
Languages
English
Experience level
Senior
Compensation
£ 29K

Job location

Banbury Civil Parish, United Kingdom

Tech stack

Business Process Modeling
Computer-Aided Facility Management

Job description

Hours: Full Time - 40 hours - Monday to Friday Please read the following job description thoroughly to ensure you are the right fit for this role before applying. Creating and maintaining great places to live and work delivered by excellent people who care… Purpose of..., Are you a dynamic leader with a passion for creating a home away from home for students? Do you have a knack for team motivation, a solid grasp of health and safety regulations, and a talent for managing budgets? If so, we have an exciting opportunity just for you! If you...

Requirements

Help Desk ManagerSalary: Competitive - Contract: Full-time - Location: UK (onsite)Are you a people-focused leader with a passion for operational excellence? We're seeking a Help Desk Manager to head up a dynamic team delivering essential support services across a large, complex operational environment.In this role, you'll lead a team of around 8, drive high-quality customer service, oversee task planning and allocation, and ensure smooth delivery of both reactive and planned activities. You'll also develop systems, reporting processes, and digital workflows to enhance service efficiency and performance.What you'll do * Lead, coach, and develop the Service Centre team * Manage daily operations, ensuring effective coordination of tasks across multiple service lines * Improve and streamline processes, systems, and reporting * Collaborate with internal teams, subcontractors, and key stakeholders * Support continuous improvement across all servicesWhat you'll bring * Experience managing service centre/helpdesk operations * Strong leadership and people-management skills * Confidence using CAFM systems * Excellent customer service and communication skills * Ability to drive performance and improve processes * Good IT literacyIf you're enthusiastic, solutions-driven, and ready to lead a high-performing service support function, we'd love to hear from you Similar jobs, Technical Account Manager - Rail Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. We are seeking an experienced and commercially driven Technical Account Manager to join a growing organisation...

Benefits & conditions

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About the company

First Call Contract Services are one of the largest providers of temporary recruitment solutions in the U.K. We have an exciting opportunity to join our onsite operations based in Bicester. This role offers a salary between £27k-£29k (dependent on experience) OTE and has..., About Vulcain Engineering Vulcain Engineering, an international engineering consultancy, supports global industrial leaders in their transition to a more responsible and sustainable future. We support our customers in the design, construction, commissioning and operation...

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