Service Desk Manager
Role details
Job location
Tech stack
Job description
Job Title: Service Desk ManagerLocation: BristolCompensation: £45,692 + BenefitsRole Type: Full time / PermanentRole ID: SF72222Lead a high-performing team delivering critical IT services that keep defence operations running smoothlyAt Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Manager at our Babcock Technology Centre site.The role As a Service Desk Manager, you'll take the lead in managing the day-to-day performance of our support teams. You'll be a key figure in maintaining the quality, reliability and responsiveness of the IT services that underpin Babcock's critical operations, including those that directly support national defence.Day-to-day, you'll be responsible for achieving service delivery targets, driving continuous improvement, ensuring strong customer relationships, and maintaining excellence in Incident Management. This is an exciting opportunity to take ownership of service performance within a high-impact digital environment, grow your leadership capability, and play a meaningful role in supporting UK defence-related operations.Oversee the day-to-day running of the Service Desk, ensuring seamless IT service provision.Act as the Management Representative for DNDC service delivery, ensuring all obligations are met.Manage incidents within the ITSM tool, ensuring service performance targets are achieved.Ensure Incident Management processes are consistently followed, including reporting and continuous improvement activity.Build and maintain effective working relationships with customers, internal stakeholders and industry partners.This role is full time, 35 hours per week and is based on site at Babcock Technology Centre.Essential experience of the Service Desk ManagerExcellent analytical and problem-solving skills.Practical experience of the full systems development lifecycle (waterfall, agile etc.).Strong root-cause analysis capability.A, solid understanding of business, A compassionate health organization in Bristol is seeking an experienced IT Support Manager to lead the IT support service. You will be responsible for managing the support team, ensuring effective IT service delivery, and resolving technology issues. This full-time role..., Job Title: L1 Service Desk Analyst Location: Warrington, UK (Onsite) Security Clearance: Required Active SC (Security Check) Role Overview The L1 Service Desk Analyst provides frontline IT support for end-users at sites across the UK & Europe, resolving common technical..., Recruitment Consultant Temp - Logistics and Transport- Bristol and Swindon branches- Warm Desks £30,000 - £37,000 p/year + Commission, Flexible working hours, clear career paths for the successful candidate to management level if that is what they want to work towards in..., A global engineering organization based in Bristol is looking for a Service Desk Manager to oversee the daily performance of support teams in delivering critical IT services. The role involves ensuring quality, reliability, and responsiveness in IT services linked to..., A leading defense technology organization in Bristol seeks a Service Desk Manager to oversee a high-performing support team. You will be responsible for IT service quality, ensuring excellence in Incident Management, and building strong customer relationships. The role..., Regional Service Manager South West (Bristol Based) Circa £55,000 Company Vehicle Bonus Are you an experienced Regional Service Manager with a passion for exceptional aftersales delivery? xujxxms This is an outstanding opportunity to join a market-leading special-purpose..., We are seeking an experienced Building Services Manager to join a leading Tier 1 Main Contractor in Bristol. This is a pivotal role within the construction team, responsible for overseeing the delivery of mechanical and electrical building services across a diverse...
Requirements
process and information management principles, Ability to work well under pressure, meet deadlines, and communicate confidently at all levels.Qualifications for the Service Desk ManagerDegree-level education in IT, project/programme management or a related discipline.ITIL v4 certification.Additional training or certifications in IT service management, service operations or digital leadership - DesirableSecurity Clearance The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).What we offerGenerous, We are now taking on new temporary roles for Front of House Reception positions for various firms around the Leeds area covering upcoming holidays. We are looking for well presented, professional candidates with excellent interpersonal skills and capable of working in a...
Benefits & conditions
holiday allowanceMatched contribution pension scheme, with life assuranceAccess to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+Employee share schemeEmployee shopping savings portalPayment of Professional FeesReservists in the armed forces receive 10-days special paid leaveHoliday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charityExcellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.Babcock We're Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference.Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.We call that lifetime engineering.Join us and see how far we can go, together.We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.Closing date: 22/03/2026#J-18808-Ljbffr Similar jobs, Job Description IT Service Desk SupportUp to £16.50 per hour (depending on experience)Bristol, AvonTemporary for 1-2 MonthsAn established organisation based in Bristol is seeking a Temporary IT Service Desk Support professional to join their team for an initial 1-2-month...
