Testing Lead

The ServiceNow QA/Test Manager leads the quality assurance strategy, governance, and execution for ServiceNow implementations and enhancements. This role ensures that all platform changes-whether configuration, custom development, integrations, or upgrades-are delivered with high reliability, strong test coverage, and adherence to best practices. The manager oversees test planning, automation, defect management, and coordination across cross-functional teams., Quality Strategy & Governance

• Define and own the QA strategy for ServiceNow projects, including regression, functional, integration, UAT, and performance testing.
• Establish testing standards, processes, templates, and KPIs aligned with ITSM/ITIL and ServiceNow best practices.
• Ensure compliance with organizational SDLC, change management, and release governance.

Test Planning & Execution

• Develop comprehensive test plans, test cases, and traceability matrices for ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps).
• Lead and coordinate all testing phases, including SIT, UAT, regression, and post-deployment validation.
• Manage test data creation, environment readiness, and test scheduling.

Automation & Tools

• Drive adoption of test automation frameworks for ServiceNow (e.g., ATF, Selenium, Cypress, or custom frameworks).
• Oversee the design, maintenance, and execution of automated regression suites.
• Evaluate and implement QA tools for defect tracking, reporting, and continuous testing.

Team Leadership & Collaboration

• Lead a team of QA analysts, automation engineers, and offshore/onshore testers.
• Collaborate closely with ServiceNow developers, architects, product owners, and business stakeholders.
• Facilitate defect triage meetings and ensure timely resolution.

Release & Deployment Support

• Validate release readiness and ensure quality gates are met.
• Support production deployments and hypercare activities.
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• Technical Expertise
• Strong understanding of ServiceNow architecture, modules, workflows, and integrations.
• Hands-on experience with ServiceNow Automated Test Framework (ATF).
• Familiarity with API testing tools (e.g., Postman), automation frameworks, and CI/CD pipelines.
• Solid understanding of ITIL processes and enterprise service management.

QA Leadership

• Proven experience managing QA teams in Agile/Scrum environments.
• Strong background in test planning, test case design, and defect management.
• Experience with tools like Jira, Azure DevOps, ServiceNow DevOps, or similar.

Soft Skills

• Excellent communication and stakeholder management.
• Strong analytical and problem-solving abilities.
• Ability to influence quality culture across teams., * ServiceNow certifications (CSA, CIS in relevant modules, ATF certification).
• ISTQB or similar QA certification.
• Experience in large-scale enterprise ServiceNow implementation., We are seeking a Project Test Lead with a strong background in SAP Accounts Receivable (AR) and SUN Finance Ledger to join our team. This role requires a confident, articulate, and experienced professional who can effectively engage with finance SMEs, lead discussions...

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