Lead Enterprise Architect

• Resilience Deep Dive process and management implementation into ServiceNow Continual Improvement Management (CIM).
• Resilience Improvements process and management implementation into ServiceNow Continual Improvement Management (CIM).
• Resilience Vulnerability data investigations.
• Design of the migration from home grown Technology Vulnerability management to ServiceNow Integrated Risk Management (IRM).
• Strategic initiatives on Double Failure Resilience and Mass DR scenarios.
• Recovery Time Objective redefinition and embedding within the organisation.
• LI/SLO/Error Budgets and Availability Management approach and strategy for the organisation.
• Contribute to the Technology Resilience strategy and sub-strategies, considering all aspects of resilience: application, infrastructure, security, data, observability, operations and culture.
• Collaborate with Technology teams on building best practice resilience design patterns and solutions, for re-use.
• Build strong feedback loops from production incident data to the best practice for designing, engineering and running Technology services.
• Help to grow resilience skills within Technology teams.
• Contribute to architecture and designs for central resilience services and tooling to enable resilience activity visibility.
• Lead the thinking on approaches to improve resilience and how resilience gaps should be catered for within the organisation.

The ideal candidate is passionate about technology resilience, with knowledge of how the ways that a service is designed, built, and run contribute to overall resilience. They will work on the big global resilience initiatives within our tier 1 banking client and play a key role in uplifting the quality and availability of service for our customers., The ideal candidate will have the following:

• Senior engineer / architect in some or all of these technology domains: Application, Infrastructure / Cloud, Security, Data.
• Technology resilience specialist.

Desirable Skills/Experience Although not essential, the following skills are desired by the client:

• Application architecture
• Infrastructure / Cloud architecture
• Microservices architecture
• DevOps
• Container architecture
• Infrastructure as Code and Automation
• CI/CD pipeline and Automated Testing
• SRE / Production Support
• Implementation of SLOs, SLIs and Error Budgets
• Observability (Logging, Monitoring, Telemetry, Metrics)
• Chaos Engineering
• FMEA / Scenario testing
• Strategy author
• Banking experience
• Global organisation experience
• Data analysis / AI on large data sets, drawing conclusions and insights.
• IT Service Management