production support engineer

We are looking for a seasoned production support engineer who would be a part of global execution services support team. The person would be a part of team supporting the Custody FX product within Execution Services. The role demands engaging various stakeholders including Development and Business partners and provide level 2 support for troubleshooting production issues.

What you'll do:

The person would be a part of the EMEA team supporting the custody FX suite of applications. They will be engaging with the other team members from APAC and NAM region and ensure smooth handover of all the ongoing issues. The key responsibilities include but not limited to:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
• Participate in application releases, from development, testing and deployment into production.
• Day to day monitoring and observability of the applications and work to enhance them proactively or at the back of any issues.
• Should work on engineering aspect of the role to reduce the Toil in the systems, enhance observability and reporting.
• Communicating with operations , traders to trouble shoot the issues with applications and communicate effectively.
• Drive major incidents meeting, impact analysis and communications and problem management to understand the root cause.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, communications and engineering skills to the Citi's Execution Services Production Support team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress., * Relevant experience in an application support role, preferably in any FX suite of applications including trading, settlements.

• Hands on experience with cloud servers like ECS, AWS. MS SQL /Oracle Database and Windows and UNIX OS. Should understand how monitoring works preferably ITRS geneos and understanding of MQ or other mechanisms. Experience on developing automation with shell scripting/ python would be add-on.

• Well aware of ITIL principles like Incident Management , Change management, Problem management.

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

• Good analytical skills.

• Effectively share information with other support team members and with other technology teams

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact., Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.