Systems Analyst

As part of our Global Customer Services (GCS) department, the GCS Systems Analyst is responsible for ERP and service systems supporting GCS. This role is accountable for providing first and second level support to internal customers including escalation management to the System IT teams. The scope includes end-to-end involvement in new system implementations: co-ordinating requirements gathering for new systems, participating in design development, validation and launch. The Systems Analyst will also work with the business to become familiar with the GCS processes and identify areas where the performance or processes can be improved., System support

• Provide first level support to the GCS network of system Super-Users. Own the support strategy and manage the day-to-day support for MMS
• In collaboration with the IT teams and system governance teams, manage system issues to resolution
• Liaise with the system governance teams to manage business requests for system improvements
• Support departmental reporting capability by contributing to reporting development, validation and deployment (Power BI)
• Manage system documentation creation & updates where necessary
• Provide system training via the network of system super users
• Lead the requirements gathering for new or updated systems. Working with internal customers to understand the business requirements and document these as an input to the system implementation process
• Review information and data trends to ensure that the business processes are achieving the desired results. Also, report out on process improvements
• Drive internal collaboration with all GCSI stakeholders

Primary role responsibilities

This provides a general focus for the requirements of the role but is not exhaustive

• Become a recognised SME for MMS business processes and use this knowledge to drive improvements for internal and external customers.
• Develop excellent working relationships with the GCSI system super users, the Country Service Leaders and the broader MMS support teams to develop an understanding of the business requirements.
• Participate in the end-to-end implementation of new service and ERP systems.
• Provide leadership in the correct use of the service and ERP systems and business processes
• Adhere to organization and department policies, quality procedures and protocols.

• Engineering degree or similar relevant qualification
• 5 years in similar roles in Healthcare industry
• Experience in IT systems implementation
• Experience in business process support

Desired Competencies & skills

• Experience in working in a multi-cultural environment and matrix organisation
• Hands on approach - understanding the Service operations
• Ability to prioritize issues based on business impact
• Pro-active; high-performing and results orientated
• Strong customer orientation and problem-solving skills
• Collaborative style, establishing strong relationships within the GCS International team
• Problem solving: Identifying problems in business processes and offering suggestions for solutions/improvements.
• Reporting: Preparing formal reports, presentations and other means of communication to relay the results of process analysis & customer experience metrics to the leadership team.
• Ability to manage change and deal with associated challenging behaviours
• Flexible attitude and ability to handle changing priorities
• Experience with Salesforce.com, SAP, Microsoft Power BI
• Good skills in MS Office applications
• Excellent range of communication skills. Fluent in English, both oral and written

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Why Join Us? A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place., At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.