DevOps Engineer
Role details
Job location
Tech stack
Job description
- Key responsibility for estate of Microsoft SQL servers
- Escalated application support for in house apps
- Responsibility for scripting and integration of in house apps with telephony system
- Completion of data requests
- Business MI excel report writing and troubleshooting
- SQL Server performance monitoring and tuning
- Automate and script tasks for infrastructure support team, including PowerShell
- Respond to requests for technical assistance in person, via phone, via the helpdesk software or via email
- Offer advice to end users and other technicians where necessary
- Follow help desk procedures and ticket handling procedures
- Log all user interaction within helpdesk software
- Responsible for responding to any urgent tickets in unassigned when no first line technicians are available
- Stay current with business application and system information, changes and updates
- Carry out in-depth investigation of problems and root causes
- Any other ad hoc tasks as and when required by the Infrastructure Manager
Requirements
They are looking for a dedicated, eager individual with a keen attention to detail and a methodical, logical approach to their work. The successful candidate will be someone with a background in IT support or database administration, who desires to transition, or has begun the transition into a dev-ops hybrid role. An effective communicator, able to deal with colleagues in a professional and confident manner. Must have the ability to prioritise and work to strict deadlines as well as the drive to expand their knowledge as appropriate. Must have a proficient level of competency in Windows Client/Server operating systems, SQL querying and administration and Excel / MS Query.
Skills & knowledge
Essential
- 3+ Years in an IT Support role
- Knowledge of writing and troubleshooting SQL queries, views and create stored procedures
- Knowledge of writing and troubleshooting SQL based Excel reports
- Knowledge of phone systems - ideally Shoretel
- Knowledge of Microsoft Azure inc PowerShell for such
- Strong sense of pride and teamwork and willingness to aid in the success of the team
Beneficial
- Knowledge of software development in a windows environment, particularly .Net Framework
- Knowledge of source/version control
- Any experience with SAN
- Enterprise IT Knowledge including proficient level of competency in; o Active Directory o Group Policy o DHCP o Office 365 inc PowerShell o Virtualisation o TCP/IP Networking - DNS, ping/traceroute, understanding of existence of vlans / subnets etc o Security - AV, Firewalls IDS etc o Knowledge of Microsoft Azure inc PowerShell for such
Qualifications
- A level IT Preferred, but not essential
Desirable
- Any IT industry qualification, MCSA / CCNA etc
- Further/Higher education qualifications in IT or related discipline
Benefits & conditions
Salary - Up to £30,000, plus overtime and generous benefits package
Hours of work
37.5 hours per week
Key outputs