Software & Hardware Support Analyst

A software support role, with 1st through to 3rd line activities. You will be comfortable at the experienced, 2nd line engineer level and would relish the chance to perhaps become a fully fledged implementation consultant (later down the line). Other career routes are open in the business such a software development and management.

Part of a small, and growing hardware & software solution company. The role is to support their in-house developed applications, across a range of industries but primarily the food sector.

You will work closely with Implementation teams to create customer handovers and on-board them into the support system, as well as work with the software development team to troubleshoot and resolve more complicated issues. As such you will have intermediate SQL abilities.

Excellent verbal, and written communication is key. And a documented, organized approach to your work is also important, to ensure customer details, and support tickets are correctly documented.

Large potential for growth inside a dynamic, and growing business. Perfectly suited to a 2nd to 3rd line support technician looking for a variety of work and wants to take on a new challenge with a new product line with the option to grow inside the business and work on large scale implementations.

You could also get involved in a number of activities: Higher level support, Dev Ops, Data Preparation, Demo and System Prototypes, Software Testing, User Documentation, On-Site visits.

• Experience Requirements - at least 3 years in a software as a service position
• Industry - Software solutions
• Job Location - Sheffield
• Qualifications - preferred Microsoft / SQL / Software focused but not essential
• Responsibilities - Day to day applications support with bug fix development skills in inc reporting/sql and testing
• Skills - as below primarily SQL/Software support
• Work Hours- 39 hours, Work in a similar role would be ideal

Experience in other roles such as

Software Testing,

Minor software development,

Dev Ops

Senior Technical Support,

Experience in troubleshooting, problem solving, and business requirements analysis would also be advantageous.

SKILLS

SQL Server (Dba, query writing, reporting). Any structured query language accepted.

Report Writing (e.g Crystal Reports)

General I.T Skills