SAP Support Analyst
Role details
Job location
Tech stack
Job description
In this role, you will be a proactive and customer-focused SAP Business One Support Analyst l providing first-line support for ERP-related queries and issues across the business, ensuring timely resolution and a high level of user satisfaction.
In addition to providing day-to-day support, you will actively contribute to ERP rollout projects, system enhancements, and user training, allowing you to expand your technical expertise and play a key role in the continuous development of our systems.
Main Tasks & Responsibilities:
- Provide timely and effective support for SAP B1 related issues, prioritising and communicating with end users.
- Log, track, and manage incidents using the Service Desk system, ensuring resolution and user satisfaction.
- Collaborate with IT colleagues as needed to resolve more complex issues.
- Maintain clear and detailed updates on open tickets and document all troubleshooting steps.
- Create and maintain Knowledge Base articles and documentation for internal procedures.
- Manage user access rights and permissions via the ERP Change Request system.
- Build strong relationships with stakeholders and end users across the business.
- Develop a working knowledge of in-house developed applications.
- Install and configure ERP client software as needed.
- Ensure compliance with SOX control policies and procedures.
Requirements
- Minimum of 3 years' experience in SAP Business One.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong team player with experience in collaborative, cross-functional environments.
- Analytical mindset with solid problem-solving skills., * Experience in the manufacturing industry.
- Familiarity with BPA (Business Process Automation) and Boyum Usability Pack.
- Working knowledge of Crystal Reports.
- Basic SQL knowledge, including query writing and database navigation.
Career Growth & Development:
We are committed to supporting your professional development. This role offers the opportunity to expand your SAP Business One expertise through involvement in ERP projects, system enhancements, and user training initiatives.
You will gain exposure to reporting tools, process automation, and integrated applications, with clear opportunities to progress into more senior or specialised ERP roles as your experience grows.
If you're enthusiastic about ERP systems, eager to support business operations, and ready to grow your skills in a dynamic environment, we'd love to hear from you!
Benefits & conditions
- Be part of something bigger with a collaborative and forward-thinking team.
- Company Pension scheme
- Life Assurance
- Salary Extras - employee benefits scheme, discounts on goods, meals out, cinema tickets
- EAP
- Competitive salary
- Free parking on site
- Friendly and transparent workplace
- Annual Appraisal Review
- Career Development
- Employee Engagement, communications
- Local community engagement - charity donations, sponsorship
- Cycle to work scheme
Hours of Work & Salary:
Monday - Friday, 8:30a.m. - 5:00p.m. at our Denby site.
Up to £45,000 per annum dependant on experience., Job Types: Full-time, Permanent
Pay: Up to £45,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
