IT Asset Team Leader

Academia is looking for a knowledgeable, enthusiastic, and methodical individual to join our ever-expanding team to help fulfil delivery of service to our customers. This role is that of a Team Leader and is customer facing working for one of our customers based in central London. The role focuses primarily on ensuring team members are supported and managed effectively to guarantee high standards of delivery. This role will also be responsible for the management, deployment, tracking and preparation of a large number of devices. This is not an IT Support role in its truest sense, however, is aligned to candidates looking to manage a small team and work directly with users in supporting asset deployments and collections, with some level of technical elements., * Team lead role, supporting onsite team members across multiple locations

• Preparing and aligning the team rota to ensure customer requirements are fulfilled
• ITSM ticket queue management, reviewing all aspects of tickets within our queue
• Performing quality checks on ticket updates
• Review of SLA's and KPI's aligned to team members
• Prioritising workload across team members
• Planning and team scheduling to ensure we meet with customer requirements
• Assisting, coaching, and supporting team members with their day-to-day activities
• Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices.
• Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer.
• Monitor and managed actively deployed and in stock devices for utilisation and replenishment requirements
• Ensure the smooth deployment and operation of core applications and agents
• Ensure devices are kept up to date with the latest security fixes prior to entering production
• Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
• Work with Academia and the customer to implement, refine and adopt best practices.
• Perform basic hardware troubleshooting techniques to rectify any issues encountered with endpoint devices
• Update and maintain Asset Management system data
• Manage the wiping / locating of lost/stolen devices when required
• Asset lifecycle management - tracking assets from procurement to disposal
• Ticket Management via the customers ITSM system
• Inventory and auditing - Managing stock and storerooms on customer premises
• Collaboration with Customer onsite Service desk

• Previous Team lead experience
• Able to demonstrate leadership qualities and having dealt with conflict resolution
• Fundamental understanding of endpoint hardware, operating systems, and software
• Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
• Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
• Strong attention to detail for managing inventory databases
• Able to work independently and as part of a team
• Good written, verbal, and inter-personal communication skills
• Good planning and time management skills
• Ability to meet deadlines and service targets outlined by our contract with the customer.
• Able to manage customer expectations and report back requested information in a timely fashion
• Enjoy the IT/Tech industry and show a keen interest in on-going personal development.
• Have been in an IT working environment for at least 36 months

• Gym membership contribution
• Health Cash Plan
• Increased annual leave with length of service
• Free annual leave on your birthday
• Length of service bonus
• Flexible working hours
• Hybrid working
• Free Will Writing service
• Life Insurance
• And much more!

Academia Group is a leading UK IT solutions provider, specialising in technology for education, public sector and commercial clients. Following recent growth and the acquisition of Smartdesc into the group, we are now entering a new phase focused on operational excellence, scalability and culture. With a turnover of over £140m, 300+ staff and a target EBITDA of £6m+, we are building a unified, values-driven organisation that empowers people to perform at their best.