Level 1 IT Support Engineer

You will be the first point of contact for clients, helping resolve IT issues, logging tickets, and escalating where necessary., * Provide first-line technical support via phone, email, and remote tools

• Log, manage, and resolve support tickets in line with SLAs
• Troubleshoot basic hardware, software, and network issues
• Assist with user account management (e.g. Microsoft 365, Active Directory)
• Support desktop, laptop, and mobile device issues
• Escalate complex issues to senior engineers where required
• Maintain accurate documentation of issues and resolutions
• Deliver excellent customer service at all times

We are looking for a motivated and customer-focused Level 1 Support Engineer to join our team. This is an excellent opportunity for someone looking to develop their IT career and technical skills in a fast-paced MSP environment with a minimum of 4 years of experience., * Basic understanding of IT systems, networks, and troubleshooting

• Strong communication and customer service skills
• Willingness to learn and develop technical knowledge
• Ability to work independently and as part of a team

Desirable:

• Experience in a helpdesk or support environment
• Familiarity with Microsoft 365, Windows OS, Mac OS, and basic networking
• IT qualifications (e.g. CompTIA, Microsoft certifications), * Working on a helpdesk: 4 years (required)

• Additional leave
• Company pension
• Free parking
• On-site parking
• Work from home

We are a growing Managed Service Provider (MSP) delivering professional IT support, cybersecurity, and cloud solutions to businesses. We pride ourselves on providing reliable, proactive support and building strong client relationships.