Project Manager / Delivery Assurance for SAP and Service Now

As Project / Delivery Assurance Manager for SAP and ServiceNow Projects and Managed Services, you will be responsible for:

• Conducting risk and quality assessments for new and existing large customer engagements, ensuring SAP and ServiceNow-specific risks are addressed.

• Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.

• Supporting Red/Amber projects by developing and executing "Back to Green" action plans, including internal management reporting.

• Managing customer escalations: leading top management customer escalations, supporting executive management in the de-escalation process, addressing root causes, and restoring customer confidence.

• Defining the necessary quality checks for SAP and ServiceNow projects and services to ensure quality, speed and profitability

Bachelor's degree in IT, Computer Science, or a related field

Several years of work experience in Delivery Assurance, Project and/or Services Management proves your:

• Expertise in SAP and ServiceNow within complex enterprise environments

• Delivery assurance skills, supported by certification (e.g. Six Sigma)

• Strong project/service management and leadership abilities

• Solid analytical and problem-solving skills, with a data-driven approach

• Excellent communication and collaboration skills with technical and business stakeholders

• Commitment to continuous improvement, attention to detail, and adaptability under pressure

• Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR)

• Proficiency in written and spoken English and German Englisch, Softwareentwicklung, SAP, Softwareentwickler, Qualitätsmanagement, Servicemanagement, webentwickler, Webservice, Netzwerkmanagement, AI, ITbbb.de, Empfehlungsbund

Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy

• Family first: e.g. daycare allowance, paid maternity leave and paternity network

• SAP Platinum Partnership: strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

• We take care: e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers

• We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.