Customer operations process expert for strategic initiatives

Customer Operations is part of ASML's Business Services (ABS) organization. In your function of process expert for strategic initiatives, you will join the Customer Operations leadership team. You will represent Customer Operations in commercial, deal structuring, and transformation forums and will co-own upstream commercial-to-invoicing design decisions.

In this role, you will:

• Translate business and finance requirements into executable SAP S/4HANA invoicing and AR designs
• Define and maintain standard invoicing design patterns and guardrails aligned with revenue recognition and internal controls
• Partner with IT, Finance Operations, Sales, Legal, and Tax to ensure feasible, compliant, and scalable solutions
• Embed internal controls and data quality requirements into process and system design
• Reduce structural debt by eliminating workarounds and preventing rework and manual corrections
• Feed design decisions back into operations through clear documentation, playbooks, and training
• Co-create and drive the continuous improvement roadmap using LEAN principles, Success metrics for the role include:
• Reduction in manual billing corrections and rework driven by design issues
• Improved first-time-right invoicing rate
• Shorter cycle time from commercial decision to deployable invoicing design
• Reduction in post-go-live SAP change requests related to invoicing
• No significant audit or control findings related to invoicing design

• 10+ years of experience in Order-to-Cash, invoicing, or revenue-related process design in a multinational environment
• Experience with revenue recognition principles and internal controls
• Proven experience influencing senior stakeholders across functions

Skills

• Strong SAP (ECC and S/4HANA) knowledge, including billing and FI/SD integration
• LEAN/Green Belt certification interest
• Ability to operate at both strategic and execution levels in a complex matrixAbility to translate complexity into executable standards and clear decisions

ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations in 16 countries across Europe, Asia and the US.