Data Performance and Insights Manager

We are seeking a Data Performance & Insights Manager to transform complex data into meaningful intelligence that strengthens operational performance, protects commercial outcomes, and enables informed strategic decision-making across ISS UK&I. This role provides the analytical backbone that enables clear visibility of delivery, progress and impact across the Workforce360 WFM programme., We are looking for someone who can act as the core evidence-owner for a major transformation programme, ensuring that insights are accurate, reliable and actionable. Sitting within the UK&I Digital & Data Hub, this position blends analytical expertise with performance management capability to support continuous improvement and data-driven decision-making across all ISS segments and workforce streams., * Review current Workforce360 WFM processes, data points and specifications to assess performance-readiness.

• Evaluate performance measurement approaches and propose alternative methods where current metrics lack clarity or value.
• Clean, transform and validate large datasets, ensuring accuracy, completeness and consistency.
• Identify trends, patterns and anomalies, presenting findings clearly using Tableau, Power BI or BI dashboards.
• Develop predictive analytics, forecasts and models to support proactive operational and commercial decision-making.
• Create dashboards, visualisations and reporting frameworks aligned with stakeholder needs.
• Collaborate closely with Finance, Commercial, Legal, P&C and Operations to turn requirements into analytical outputs.
• Maintain clear documentation of data sources, methodologies, reporting frameworks and governance requirements.

• Advanced experience with Tableau (priority); Power BI desirable.
• Strong capability in SQL, Python or R.
• Experience with predictive analytics, forecasting and data modelling.
• Proven ability to conduct root cause analysis and assess business impact.
• Strong understanding of information security and cyber security considerations within data workflows.
• Ability to interpret complex data and drive actionable change aligned to strategic objectives.
• Skilled at gathering technical requirements from non-technical stakeholders.
• Confident presenting insights, challenging appropriately and influencing decision-making.
• Experience supporting data cleansing and data warehouse environments.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.