Career Graded Systems Engineer 1st Line

We're looking for a Career Graded Systems Engineer 1st Line with a strong interest in Networks to join our IT team. This is a fantastic opportunity to develop your networking skills while gaining exposure to a broad and modern IT estate, including infrastructure, security, servers and data.

About the role

As a key member of our IT support function, you'll be one of the first points of contact for technical queries and incidents. While the role provides broad firstline support, this position has a clear emphasis on networking, offering handson involvement with LAN/WAN infrastructure, network devices and network related projects.

You'll work closely with experienced 2nd and 3rd line engineers, learning on the job and building the foundations for progression within Networks and wider infrastructure roles.

What you'll be doing

• Providing first line IT support to internal users via phone, email and ticketing systems

• Diagnosing and resolving network related issues, escalating where appropriate

• Assisting with the setup, configuration and troubleshooting of LAN and WAN infrastructure

• Carrying out daily network checks, patching and compliance activities

• Supporting network projects, including site visits and device testing

• Maintaining accurate system records, documentation and knowledge articles

• Contributing to continuous service improvement across the IT function

• Supporting general IT activities such as asset management, onboarding and device setup

Are you passionate about networks and keen to build a career in enterprise IT? Do you enjoy solving problems, working hands on with technology, and being part of a supportive, forward thinking team? If so, we'd love to hear from you., * A genuine interest in Networks and Infrastructure, with a desire to learn and grow

• Experience or knowledge of networking concepts (LAN/WAN, switches, firewalls or similar)

• Strong problem solving skills and a customer focused mindset

• The ability to communicate clearly with both technical and nontechnical users

• A proactive team player who shares our values of trust, collaboration and ambition