Lead Software Engineer - Kraken Utilities (OSS / Telco Integrations)

You will play a key role in shaping how Kraken integrates with telecom and utility ecosystems-designing systems that are scalable, resilient, and developer-friendly. You'll act as a systems thinker and architect, solving multi-team challenges and building platforms that other engineers (internal and external) rely on.

What You'll Do

• Design and develop new components of the Kraken platform for broadband utilities

• You will work closely with (and help shape) the OSS & Integrations function, which is responsible for:

• Partner Integrations

• Build and maintain integrations with telecom network providers, CPE (router) providers, and call record systems
• Handle a mix of REST and SOAP APIs to provision and query network state

• API & Platform Development

• Develop robust APIs connecting Kraken to external telco infrastructure
• Improve integration reliability and scalability

• Automation

• Create workflows to streamline operations between Kraken and partner systems

Drive Architectural Improvements

• Reduce tight coupling between integrations and core business logic (e.g. Order Management, Quoting, Charging)
• Improve system stability and developer productivity
• Lead on microservice design, contract testing, and integration patterns
• Build facades and emulators to simulate integrations
• Treat internal developers as first-class customers
• Design and build an SDK layer for third party developers, * You'll be responsible for leading a team of engineers, making decisions on how the team operates and setting the technical direction of the team.
• You'll be curious about AI developer workflows, ready to experiment and introduce new ways of working
• This role will involve line management duties, as well as being hands on and close to the code.
• You'll be responsible for ensuring the quality of the code being delivered through thoughtful code review.
• Work with other engineering teams and external engineering teams regularly
• Work with client delivery to help prioritize, deliver and maintain work required by clients.
• Be responsible for monitoring and alerting of production systems and where required, lead and manage incidents., * Experience with Python stack and Web frameworks
• Strong domain modelling skills
• HTTP & REST APIs
• Building robust, fault-tolerant systems

We're looking for an empathetic leader who enjoys solving complex system problems.

Kraken is a globally proven technology platform, already licensed to support over 55 million customer accounts, with a target of 100 million by 2027. It is one of the most advanced, AI-driven platforms for utility management-covering billing, CRM, meter data, and intelligent customer communications. We are now extending Kraken beyond energy into water and broadband, forming a new division: Kraken Utilities. Over the past three years, this team has been built from the ground up to re-architect and evolve Kraken for new industries-solving complex challenges like water leak detection, customer experience transformation, and high-volume data processing. We are in a rapid growth phase, with clients including: Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo, and a global team of 120+ people.