Service Desk Co-ordinator

· Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance

· Close working relationships with high profile clients meaning long term contracts and security

· Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning

· Operating a mobile team of mobile engineers with various skillsets across the UK

· Excellent reputation for delivering quality and high standards of service

· Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating

· Good experience of working within an office environment.

· Experience of working within a service desk background is essential.

· Good customer services skills, well presented and articulate with a good telephone manner

· Experience of data entry previously would be advantageous

· Motivated and trustworthy

· Well organised with good IT and administration skills including Excel and Word., * GCSE or equivalent (preferred)

Experience:

• Customer service: 4 years (preferred)
• service desk/help desk: 4 years (required)