IT Infrastructure Engineer

• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)

• Communicate and coordinate with the user in each office (in English)

• Provide support [DEL: for :DEL] to end users during system deployment/migration(User manual, user training)

• Global User Support

• Act as 2/3 line support for IT infrastructure related enquiries and incidents.

• Escalate the incidents to the appropriate vendors.

• Incident management with the ticketing system (etc. ServiceNow).

They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 to 3 level experience in support.

You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects., * Proven working experience in IT Service management operations

• Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)

• Basic operation system knowledge (e.g. Windows10, Windows server, Azure)

• Basic Microsoft Office 365 knowledge

• Second line level technical support and problem-solving skill

• Candidate needs to have strong interpersonal communication skills

• Ability to work both independently and as part of a team.

• Adoptability to work in a fast-changing environment

• Strong written and verbal communication skills

• Proficient in English & Japanese language skills (Reading/Writing/Speaking).

• User facing support skills

• Self-motivated and an innovative mindset

Experience:

• 3 to 5+ years IT experience in a corporate environment.
• Second line technical support
• System Maintenance
• Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
• Cisco/Fortinet
• Project management experience preferred.

The salary for this position will be in the range £35K - £45K.