Microsoft 365 Support Engineer

Join as an M365 L2 Support Engineer and manage, support and administer hybrid Microsoft 365 environments for customers in a regulated financial institution. Serve as the primary escalation point for M365-related incidents, ensure service continuity and maintain a security-first approach across Exchange Hybrid, Teams, SharePoint, Intune and Entra ID., * Triage and resolve L2 escalations across Exchange Online/Hybrid, Teams, SharePoint, OneDrive, Intune and Entra ID

• Administer hybrid identity including Azure AD Connect sync health, Conditional Access troubleshooting and MFA
• Manage user lifecycle, mailbox administration, license assignments and Teams/SharePoint governance
• Support Exchange hybrid coexistence including mailbox migrations, mail flow and certificate renewals
• Manage Intune device enrollment, compliance policies, app deployments and Autopilot profiles
• Assist Security team with Defender for Endpoint/Office 365 alert triage and DLP incident review
• Monitor M365 Service Health, Azure AD Connect health and sign-in anomalies, communicating proactively to stakeholders
• Execute planned changes following ITIL change management processes
• Write and maintain PowerShell scripts for recurring admin tasks and reporting
• Produce monthly operational reports and maintain runbooks, knowledge base articles and known error records

• 3-5 years hands-on M365 administration and L2 support experience
• Strong knowledge of Exchange Online and Hybrid environments
• Solid experience with Entra ID, Azure AD Connect, Conditional Access and MFA
• Teams administration including meeting policies and voice
• Intune/Endpoint Manager experience for device management and compliance
• SharePoint Online administration and permissions management
• Proficiency in PowerShell for Exchange Online, MS Graph, Teams and AzureAD modules
• Understanding of Defender for Endpoint and Defender for Office 365
• Familiarity with ITIL processes (incident, problem, change management)
• Experience working in financial services or regulated environments

Nice to have

• Microsoft certifications (MS-102, SC-300, SC-400, MD-102)
• Experience with eDiscovery, retention policies and communication compliance
• Familiarity with ExpressRoute for M365 and network-level troubleshooting
• Experience with Graph API and Power Automate for workflow automation
• Exposure to Microsoft Sentinel integration with M365 audit and sign-in logs
• Familiarity with M365 Copilot deployment and data governance prerequisites

• Private health insurance
• EPAM Employees Stock Purchase Plan
• 100% paid sick leave
• Referral Program
• Professional certification
• Language courses, * WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
• CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
• CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
• STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.

EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.