Mainframe Infrastructure Analyst

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• You'll be supporting the platforms' operational stability and technology performance, including maintaining any system's utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
• You'll have the flexibility to support the team by working shifts and weekends on rotation onsite

What you'll do

As an Infrastructure Analyst, you'll be supporting the team's activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You'll be contributing to and supporting the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you'll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes. You'll also collaborate with other operational support teams on service delivery and recovery management through to incident resolution.

Your role will involve:

• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations
• Providing the monitoring and initial triage on our global mainframe estate

To succeed in this role, you'll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You'll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.

Knowledge of customer information control systems, DB2, message queue and WebSphere would be advantageous.

We'll also look to you to demonstrate:

• An understanding of CA-7 and critical path batch suites along with a willingness to own and escalate operational incidents
• Experience of working in an operational environment managing batch suites and troubleshooting mainframe issues
• The ability to thrive under pressure and have the determination to continuously improve our services
• Good analytical skills and an informed, evidence-based approach
• Basic knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
• Good collaboration and stakeholder management skills