Product Owner (Jira)

The ideal candidate will bring solid experience as a Product Owner or similar role within SaaS or ITSM technology, especially where Jira Service Management or related platforms form a cornerstone of operational delivery.

You should have excellent stakeholder management skills, a strong understanding of Agile delivery practices, and the ability to influence product direction through collaboration and data-driven decisions.

Experience with cloud services and integrations, automation tools, and CI/CD processes will further support your success in this role.

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(Key skills: Product Owner, Jira Service Management, ITSM, SaaS Product Delivery, Backlog Management, Agile (Scrum & Kanban), Stakeholder Engagement, Requirement Definition, Product Roadmapping, CI/CD, Continuous Improvement, Data & Reporting, Automation) \r\n

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Are you a strategic product professional with a passion for delivering exceptional SaaS solutions that enable superior service and operational effectiveness? Do you want to lead the evolution of a critical platform used across client support, IT operations and enterprise service delivery? If so, this could be the next step in your career. \r\n

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Our client, a rapidly growing international SaaS business, is seeking a Product Owner for Jira Service Management to drive product direction, delivery excellence and user value for their service management platform.\n\nThis product plays a central role in how internal teams and customers engage with IT services, request support, automate workflows, and access data insights - making it core to the success of the business and its clients. \r\n

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As the Product Owner, you will own the product backlog and work closely with cross-functional Agile teams (including engineering, UX, QA and DevOps) to refine requirements, prioritise features and ensure delivery of high-value enhancements.\n\nYou'll collaborate with stakeholders across IT, customer success, sales, and operations to translate business needs into clear, actionable user stories and acceptance criteria.\n\nYou'll also work with end users to gather feedback, ensure alignment with product vision, and maintain a sharp focus on usability, scalability, automation and performance. \r\n

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You will define and maintain the product roadmap, manage feature prioritisation against business goals, and support iterative releases using Agile frameworks such as Scrum and Kanban.\n\nLeveraging metrics, usage data and customer feedback, you will advocate for continuous improvement, drive process optimisation and enable teams to deliver efficient, resilient and user-centric solutions.\n\nYou'll also work with reporting and analytics to ensure the product supports key performance insights and service metrics. \r\n

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