Support Specialist IT

• Provision of white-glove, desk-side support for executives and VIP users (incident handling, proactive checks, follow-through)
• Ownership of VIP incidents from intake to resolution, including coordination with internal teams and vendors
• Delivery of "concierge" scheduling for support visits with minimal disruption to executive calendars
• Maintenance of confidentiality and professional discretion in handling sensitive data and conversations
• Proactive monitoring of VIP device health and early issue resolution to prevent productivity impact

Onsite Desktop & Endpoint Support

• Troubleshooting of Windows/macOS laptops/desktops, mobile devices (iOS/Android), printers, docking stations, drivers, and peripherals
• Management of device lifecycle: imaging/provisioning, onboarding setups, upgrades, replacements, and secure decommissioning
• Support of endpoint security tools, disk encryption, patching, and compliance requirements

Collaboration & Meeting Room Support

• Provision of rapid-response support for meetings, audio/video systems, conferencing hardware, and room technologies
• Support of meeting rooms, displays, microphones, cameras, wireless presentation systems, and scheduling panels
• Execution of pre-meeting checks for high-visibility events and executive presentations

Identity, Access & Core IT Services

• Resolution of issues related to user accounts, MFA/SSO, password resets, certificates, VPN, Wi-Fi, and email (Outlook/Exchange/M365)
• Provision of basic support for file services (OneDrive/SharePoint/network drives) and enterprise applications (as applicable)
• Adherence to ITSM processes for incident, request, problem, and change management

Documentation & Process Improvement

• Documentation of incidents, resolutions, and known errors in ticketing systems and knowledge bases
• Identification of recurring VIP pain points and initiation of improvements (automation, standardized builds, optimized peripherals, enhanced room reliability)
• Maintenance of inventory records for VIP assets and configurations in accordance with IT policy

• Several years of hands-on onsite IT support experience, including executive/VIP support exposure
• Strong troubleshooting capability across hardware, operating systems, and collaboration technologies
• Experience with ITSM tools and service management environments
• Professional communication skills with a calm, concise, and customer-first approach under pressure
• OS/Endpoint: Proficiency in Windows 10/11 and macOS; experience with imaging and provisioning (Autopilot/Intune, Jamf)
• M365: Knowledge of Outlook, Teams, OneDrive, SharePoint, and Exchange fundamentals
• Identity/Security: Understanding of Azure AD/Entra ID fundamentals, MFA/SSO, and disk encryption technologies (BitLocker/FileVault)
• Networking: Foundational knowledge of Wi-Fi/VPN troubleshooting, DNS concepts, and basic TCP/IP diagnostics
• A/V & Rooms: Experience with Microsoft Teams Rooms / Zoom Rooms, conferencing peripherals, and display/docking troubleshooting
• High level of discretion and integrity in handling confidential information
• Executive-level communication capability, including clear status reporting, expectation management, and timely follow-ups
• Strong sense of ownership, including single point of contact responsibility through to resolution
• Effective triage and prioritization capability under competing demands
• Polished professional presence in executive environments
• Fluent in German and English

MediaMarktSaturn Technology is working to make Europe's number-one consumer electronics retailer the technology leader in its industry. To this end, several hundred developers, UX designers and system architects using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused technology solutions for more than 6 million customers every day in 11 countries. The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.