IT Schedule Engineer

We are looking for a proactive and customer-focused Field based IT Engineer to join a growing managed service provider supporting schools across the Leeds area. This is a fantastic opportunity for someone with school IT or MSP experience who enjoys working on-site, solving problems and building strong relationships with users., * Provide on-site and remote IT support to schools across hardware, software and user issues

• Diagnose and resolve faults across PCs, laptops, Macs, printers and mobile devices
• Support Microsoft environments including Windows Server, Active Directory and Microsoft 365
• Assist with installation, configuration and maintenance of school IT systems
• Maintain accurate records within the IT support system and ensure tickets are updated
• Support network environments including VLANs and basic infrastructure troubleshooting
• Provide remote support via phone, Teams or other platforms
• Assist with routine checks and ensure systems are running securely and efficiently

• Work independently across multiple sites while maintaining excellent customer serviceSkills / Experience Required
• Experience working in a school IT environment or education-focused MSP
• Strong troubleshooting skills across hardware and software
• Experience with Windows 10/11 and Microsoft Server environments
• Knowledge of Active Directory and basic networking concepts
• Understanding of Microsoft 365 and Azure fundamentals
• Strong communication and customer service skills
• Ability to work independently and manage workload effectively
• Full UK driving licence (you will be given access to a company vehicle)
• Enhanced DBS required