Junior Data Analyst

We're looking for a Junior Data Analyst to take ownership of pipelines supporting our operations, finance and customer experience teams. You'll be applying foundational data skills in ensuring a high level of data quality and availability, identifying opportunities for efficiencies and improvements and completing ad-hoc analyses within these domains. You'll partner with stakeholders across Tails.com, embedding yourself in team processes to understand deeply how these activities align with the overall company performance and leveraging and developing strong communication skills in translating between business problems and data driven analysis., We're looking for a junior-level Data Analyst to support our operations, finance and customer support teams in reporting, monitoring and improving performance against their key metrics. You will be taking ownership of existing reporting pipelines, ensuring a high level of availability, visibility and opportunities for improvement from both within our data architecture and our operating processes.

You will be responsible for:

• Operations

• Ensure the operations and factory teams have timely and clearly reported information about their processes, ensuring high quality and high availability of their data
• Work on analyses and metrics to improve performance of our operations, such as improving wastage calculations, supplier scoring or ingesting new data sources
• Identify opportunities for improvements in our data pipelines, reporting availability or clarity and the business processes themselves

• Finance

• Support in month-end reporting and reconciliation, working closely between the finance and operations teams to build a comprehensive and robust understanding of positioning
• Build a deep understanding of processes with the aim of both converting ad-hoc month-end analyses into self serve reporting and improving robustness of data quality

• Customer Support

• Provide timely metrics to monitor performance of the CX function at different levels of granularity
• Own and develop metrics to understand the success and impact of our CX activities, * If selected, you will then have a call with the Hiring Manager to understand more about your skills and experience (30 mins).

• Should you be successful, the next stage will be a video call with the hiring manager and head of, which will be a whiteboard session with a pre-read (75 minutes)
• If successful, you will be invited to a final interview (60 mins).

• 1-2 years of experience in data analytics
• A strong communicator, with an ability to collaborate with partners across different functions in refining business problems into specific data questions
• Solid proficiency in SQL (Snowflake) and/or Python, as well as spreadsheet analyses
• Experience with data visualisation as a storytelling tool leveraging BI tools (e.g. ThoughtSpot, Tableau, Power BI, Looker etc.)
• A strong drive to not only support but suggest, implement and monitor process improvements and efficiencies
• Proficient time management, with the ability to source, generate, prioritise and deliver on the most impactful work collaboratively with key partners

• Competitive salary, reviewed annually
• Annual bonus, based on company performance
• Flexible core hours, giving you true work life balance
• Hybrid role to ensure this role works for you
• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
• 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
• Optional 5 days unpaid leave and 1 paid volunteer day each year
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months
• Health insurance for you, paid by Tails.com
• Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
• Flexible paid care leave to support immediate dependants, people close to you and pets
• In house L&D team, with access to year round courses to help drive your development
• 50% discount on all Tails.com
• Discounted gym membership

We're Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog's unique Tails.com recipe - so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It's clever stuff. We've got bold plans. Having created an entirely new category in pet food, we're now scaling fast - backed by Purina, one of the world's largest pet food companies. You'll join a bunch of smart people working towards the same goals - and a bunch of smart-ish dogs, all working on their own thing. Together, we'll change the world of pet food for good.