Head of Ecommerce
Role details
Job location
Tech stack
Job description
As the Head of Ecommerce, you will lead our online business across the Trespass and Nevisport websites, marketplaces, and international channels. You will oversee our Trading, Performance Marketing, Merchandising, Content Marketing, Optimisation (SEO, GEO), Marketplace, Development, BI, Customer Service and Photography teams as well as reporting directly to the company owners/ Directors.
You will be responsible for delivering revenue growth, optimising the customer experience, and have full ownership of digital trading performance. Additionally, you will demonstrate operational excellence across our ecommerce platforms and marketplace channels. This is an exciting opportunity to contribute to the growth of a successful and well-known brand.
What does a typical day look like?
- You will be responsible for Trespass and Nevisport Ecommerce websites including Trading, Website Merchandising, Tech Platform Ownership (Adobe Commerce, Rithum).
- Lead Amazon strategy across 1P and 3P.
- Manage a team of over 35 people and co-ordinate with external service providers.
- Oversee UK and International Marketplace Strategy.
- Manage trading calendar and ecommerce metrics, as well as courier management.
- Drive UX, CRO, and website development to enhance customer experience.
- Responsibility over forecasting, budgeting, and product planning for online exclusives and Amazon 1P.
- Ensure PCI compliance, website security (including WAF), and domain estate management.
Skills
- Pricing & promotion strategy
- Revenue optimisation mindset
- Strong financial literacy (P&L understanding)
- Paid Search & Shopping
- Paid Social understanding
- SEO fundamentals
- Marketplace marketing
- Attribution awareness
- On-site merchandising strategy
- Product prioritisation
- Conversion optimisation
- Seasonality & demand planning
- Promotion execution
- Ecommerce platforms (Adobe Commerce)
- APIs
- Site architecture
- Hosting/CDN
- Security awareness (PCI, WAF, fraud prevention)
- Ability to brief and manage developers
- Amazon Vendor vs Seller models
- Buy Box mechanics
- Marketplace fee structures
- Listing optimisation
- Channel conflict management (DTC vs Amazon)
- Delivery SLAs & cost structures
- Returns management impact
- Fulfilment performance metrics
- Impact of logistics on conversion
- Experience with Magento/ PHP based architecture appreciated but not a pre-requisite
Requirements
- Prior experience in a senior ecommerce or digital trading role.
- Confident leading cross-functional teams and external partners.
- Experience in managing platforms, marketplaces, and international trading.
- Demonstrated experience leveraging AI-driven tools to optimise customer journeys - e.g. personalisation engines, predictive analytics, or dynamic pricing algorithms.
- Ability to interpret machine learning insights from recommendation systems, search optimisation models, and customer segmentation tools to inform merchandising and content strategies.
Benefits & conditions
Working for Trespass
- You will receive 30 days holiday, inclusive of Bank Holidays. This entitlement increases 32 days after 2 years' service to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to
- Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors
- Relaxed dress code
- Free parking as there is nothing worse than parking meters and additional costs, meaning…. buy the coffee!
We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply.
Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.
Job Types: Full-time, Permanent
