Desktop Support Engineer

• Provide onsite deskside support for end-user issues including software installation/uninstallation, Outlook/email configuration, Microsoft Office issues, and desktop/laptop application problems.
• Support user account and password-related issues in coordination with remote support teams.
• Deliver VIP support, including assistance during critical business hours.
• Provide conference room and event support, including setup and troubleshooting of AV and conferencing equipment.

Hardware & Infrastructure Support

• Perform physical installation, troubleshooting, repair, maintenance, and testing of IT equipment.
• Execute rack preparation and rack-and-stack activities for switches and routers as required.
• Provision, deploy, and maintain end-user hardware, including PCs, laptops, tablets, thin clients, monitors, peripherals, headsets, and collaboration devices.
• Install and troubleshoot wireless access points.
• Coordinate site access, equipment staging, and related onsite activities.

Operations, Audits & Security

• Conduct site audits and reconcile asset and configuration discrepancies.
• Ensure compliance with desktop security standards, including antivirus monitoring, patch management, and organizational security policies.
• Maintain accurate documentation of onsite activities, actions taken, and resolutions.

• Strong hands-on experience with Windows desktop and laptop environments.
• Good understanding of enterprise hardware, peripherals, and basic networking (switches, routers, access points).
• Experience with Microsoft Office and Outlook support.
• Familiarity with endpoint security, patching, compliance, and ITSM/ticketing tools.
• Strong customer service orientation with the ability to handle high-priority and VIP support independently.