IT Operations Manager

• Foster collaboration across departments and disciplines to ensure seamless service delivery
• Indirectly, jointly manage and enable the IT operations team (~ 10 employees) at IT Services with IT Services Managers
• Support development of a future orientated IT operations organization at IT Services together with IT Services Managers

• Stakeholder & Vendor Coordination

• Collaborate with internal stakeholders (business units & internal IT Service Partner) and external service providers (SAP & other XaaS providers/ system suppliers) to ensure operational efficiency.
• Maintain strong relationships on operational level to stakeholders ascertain stable delivery (platform stability & application support)

• Escalation & Incident Management

• Act as the primary escalation point for critical operational issues
• Drive resolution in a solution-oriented manner, ensuring minimal business disruption
• Constantly look for continuous improvements to grow the capabilities according to the Shape+ project roadmap (growth path)

• Governance & Performance Monitoring

• Oversee day-to-day operations of (SAP Cloud) platforms
• Design and monitor KPIs, SLAs, and operational metrics to ensure internal and external service excellence incl. Incident and Release Management
• Create reporting for Shape+ Management and Finance Divisions
• Support to stay up to date regarding IT security standards, data protection regulations (e.g., GDPR)

• Change & Risk Management (ChaRM)

• Support operational risk assessments and ensure readiness for change initiatives.
• Support strategic projects with operational expertise and leadership.

• Minimum of 10 years of professional experience in IT operations or related fields.
• Proven leadership (min. 6 years) experience in managing IT operations, (interdisciplinary) teams and driving operational excellence.

• Leadership & Communication Skills

• Strong personality with the ability to guide, motivate, and develop teams.
• Excellent communication and stakeholder management skills across all levels.

• Problem-Solving & Decision-Making

• Solution-oriented mindset with a structured approach to complex challenges leveraging various hands-on/ practical troubleshooting techniques
• Strong analytical skills for monitoring performance and efficiency (GSN, SAP Cloud)

• Technical & Strategic Understanding

• Solid understanding of IT infrastructure, service management (tools), and operational processes
• Ability to balance strategic thinking with hands-on operational execution
• Proficient in managing SAP S/4HANA (Cloud) platform operations and system administration (SAP for Me) is a plus

• Education & Certifications

• Degree in Computer Science, Information Technology, or a related field.
• ITIL Certification preferred; additional leadership or project management certifications are a plus / Agile/DevOps experience is a plus

DHL Group team is the leading mail and logistics service provider for the world. We are one of the planet's largest employers operating in over 220 countries and territories. Join our team and discover how an international network that's focused on service, quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team, too. If you would like to get to know the world from our perspective, then come and join us. You are the key to our success! Join our dynamic, globally connected Finance IT team for our SHAPE+ transformation program and help shape the future of financial systems and processes at DHL. We are driven, curious and highly delivery oriented, operating in a highly visible, dynamic project environment., * Global Exposure: Working for DHL offers the opportunity to be part of a leading global logistics company, providing exposure to international markets and diverse cultures. * Career Development: DHL invests in employee growth through training programs, mentorship, and opportunities for advancement, enabling employees to enhance their skills and progress in their careers. * Innovative Environment: Employees have the chance to work with cutting-edge technology and innovative solutions in logistics and supply chain management, fostering creativity and problem-solving. * Diversity and Inclusion: DHL promotes a diverse and inclusive workplace, valuing different perspectives and backgrounds, which enhances collaboration and innovation. * Sustainability Initiatives: Employees can take pride in working for a company committed to sustainability and reducing its environmental impact, contributing to meaningful projects that align with global sustainability goals.