Application Support Engineer

We are seeking a proactive and detail-oriented Application & Production Support Engineer to provide end-to-end technical support for our platforms, including web and mobile applications, with a strong focus on payment systems., * Continuously monitor system performance and application health (web & mobile) using tools like Grafana, Kibana, and AWS CloudWatch.

• Ensure smooth transaction flows for payment systems with minimal downtime.
• Handle P1, P2, and P3 incidents, perform troubleshooting, debugging, and log analysis to meet SLA targets.
• Lead and participate in bridge calls during critical incidents, coordinating with internal teams and external vendors.
• Perform Root Cause Analysis (RCA) and implement preventive measures to reduce recurring issues.
• Monitor key events (impressions, clicks, UPI transactions, etc.) and ensure data accuracy across platforms.
• Manage user accounts, ensuring proper access control and security compliance.
• Support deployments in Production and UAT environments.
• Evaluate and test APIs using tools like Postman and Rest Client for seamless integrations.
• Work with SQL queries for data validation, campaign tracking, and issue resolution.
• Manage and resolve tickets via Jira, Zendesk, and ServiceNow within defined SLAs.
• Administer Linux systems, troubleshoot OS-level issues, and automate tasks using shell scripting.
• Collaborate with cross-functional teams and vendors; conduct technical discussions and presentations.

• Strong troubleshooting and analytical skills in production support environments.
• Experience with monitoring tools (Grafana, Kibana, AWS CloudWatch).
• Knowledge of SQL, APIs, and Linux systems.
• Familiarity with ticketing tools like Jira, Zendesk, or ServiceNow.
• Excellent communication and stakeholder management skills.

Additional Requirement:

• Candidate must be willing to work in flexible shifts, including rotating night shifts.

EXPERIENCE

• 6-8 Years

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP). Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.