Operations & Support Engineer

Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats., Ensure the safety and security of our nation as an Operations & Support Engineer at GDIT. You'll apply the latest technology and will provide operational support to mission critical systems tasked with delivering intelligence products across the IC. Here, your work will have meaning and impact as you deliver your best every day.

At GDIT, people are our differentiator. As an Operations & Support Engineer you will help ensure today is safe and tomorrow is smarter. He or she will monitor, communicate and remediate service disruptions for responsible sites ensuring that functionality and uptime is sustained., * Supports existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected.

• Serves as Tier 3 CONUS operations support to address technical issues or high impact incidents in conjunction with regional staff and leads.
• Captures "Lessons Learned" from incidents in the form of after action items providing feedback to the development team for fixes or enhancements while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize.
• Communicates across teams when an incident requires input and/or resolution from externals (ex. Application Owners, Networking, IDAM Providers)
• Work with other team members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for troubleshooting
• Update operations log on daily activity progress, and reviews all operator log entries for accuracy.
• Perform regular twice a week site deployments following instructions provided by the development team and validate successful updates.
• Support system testing after major platform upgrades and during maintenance activities
• Monitor application performance to be able to respond to event notifications and determine courses of action
• Coordinating with other team members to maintain system state of health
• Report discrepancies concisely as they occur
• Investigate and rectify procedural discrepancies
• Identify areas of process improvement
• Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures
• Supporting and engaging in programs, projects and practices behind the client's culture and strategy, and comply with all policies and procedures
• Following industry and department policies and regulations to ensure client's services are consistent with, and/or superior to, industry best practices

• Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience., 10+ years of related software development experience, * Proficiency in system administration and maintenance
• Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).
• Experience with Containerization and Kubernetes.
• Troubleshooting and problem-solving skills related to hardware, software and network issues.
• Ability to perform root cause analysis for system failures and implement corrective actions.
• Basic experience with scripting languages such as Python, Bash, or PowerShell.
• Capacity to make decisions under pressure and manage competing priorities.
• Strong communication skills to liaise with stakeholders and convey technical information effectively.
• Strong analytical and critical thinking skills.
• Ability to work independently as well as in a team environment.
• Customer-focused mindset with a dedication to meeting service level agreements (SLAs) and customer expectations.
• Active TS/SCI clearance required and eligibility to obtain a CI poly

Desired Skills:

• Experience managing container platforms (e.g., Openshift)
• Strong experience with scripting languages such as Python, Bash, or PowerShell
• Ability to troubleshoot Postgres Databases
• Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream), Years of Experience

10 + years of related experience

• may vary based on technical training, certification(s), or degree Certification

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace, The likely salary range for this position is $142,792 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Deliver simple solutions to complex problems as an Operations & Support Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours., We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.