SC Cleared ServiceNow Developer

The Technical Consultant is responsible for designing and delivering high quality ServiceNow technical solutions that meet customer business requirements. The role provides expert advice and guidance on ServiceNow implementation and technical best practices, working collaboratively with customers and internal teams to ensure successful delivery outcomes.

Accountabilities (include % of time):

Design and deliver ServiceNow technical solutions aligned to customer business and process requirements

Deliver high quality ServiceNow implementations in line with coding and design standards

Collaborate with ServiceNow CoE teams, sharing knowledge, identifying risks, and contributing to service improvement

Attend and present at customer meetings, gather and clarify requirements, and support knowledge transfer

Assist with system testing and User Acceptance Testing (UAT)

Maintain technical documentation and provide hand over materials

Continuous learning, self-study, and attainment/retention of ServiceNow accreditations

Administrative, governance, and escalation activities in line with company processes

Over 2 years' experience working in the ServiceNow ecosystem in a similar technical role

Strong hands on experience across multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools, and techniques

Proficiency in web technologies, including JavaScript, SOAP/REST web services, XML & JSON, and Angular.js

Strong understanding of ServiceNow implementation best practices

Ability to communicate complex technical issues effectively to technical and non technical stakeholders

Experience working within Agile and Waterfall delivery methodologies

Strong teamwork, self management, and problem solving skills

Desirable

Experience providing technical leadership or mentoring junior consultants

Experience contributing to technical solution designs, bids, and project documentation

ServiceNow accreditations and certifications

Experience working in a customer facing consultancy environment

Critical Success Factors

Consistent delivery of robust, scalable ServiceNow solutions that meet customer and business needs

Strong communication skills to avoid misunderstandings and prevent escalations

Proactive approach to identifying risks, issues, and improvement opportunities

Commitment to technical quality, standards, and documentation

Effective collaboration across all ServiceNow Centre of Excellence teams

Continuous learning mindset and ability to stay current with ServiceNow platform developments