IT Support Technician

At Grupo Tier1, currently part of Alkemy Group, we are looking for an IT Support Technician (Executive, In-Plant) to provide high-level onsite support at our client's offices in Alcobendas.

We are seeking someone with experience in onsite IT support, accustomed to delivering close, solution-oriented, and professional service, especially in demanding corporate environments and when supporting executive-level users., Provide onsite support to end users at the client's location

Administer Google Workspace and support tools such as Gmail, Drive, Calendar, and Google Meet

Configure and support Apple devices

Deploy and image Windows 11 equipment

Provide support for meeting rooms and videoconferencing systems

Manage and track incidents through a ticketing system

What do we offer you?

At Alkemy, we work to help people develop their talent in a collaborative, demanding, and stimulating environment where ideas become reality.

Would you like to grow with us? If you're looking for an environment where analytics plays a strategic role, innovation is applied with sound judgment, and data generates real impact…

Experience in onsite IT support

Solid knowledge of Google Workspace

Familiarity with Apple environments, especially macOS and iOS

Experience with Jamf, Apple Business Manager, Intune, Autopilot, or SCCM is a plus

English level B1 or B2

Professional appearance

Punctuality

Strong communication skills and executive-level language

Verification of incident resolution

We are an international digital consulting firm specialized in driving the evolution of the business models of large and mid-sized companies. We help our clients improve their competitiveness by connecting strategy, communication, design, technology, and data always with a practical, impact-oriented approach. With more than 2,000 people across different countries, we work on end-to-end projects: from strategic definition to implementation, measurement, and continuous optimization. Our focus is on turning data into real business decisions, not just producing reports.