Line IT Support 1st Line IT Support

Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements across the organisation., + Respond to support requests via phone and email, logging and tracking incidents in the IT service system.

• Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed.
• Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365).
• Assist with system installations, configurations, and onsite support where required.
• Help with user acceptance testing, troubleshooting, and process improvements.
• Maintain accurate records of IT assets, software licences, and documentation.
• Support training materials, system rollouts, integrations, and onboarding of new business units.

• Previous experience in IT or service desk support (1+ years)
• Strong customer service skills with a user-focused approach
• Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred
• Good understanding of PC, network environments, and common business applications
• Strong problem-solving and analytical skills
• Excellent communication skills, both written and verbal