Application Support Engineer

• ITIL v3 or v4 Foundation certification (or higher).

• Microsoft Azure Developer Associate (AZ-204). Role and Responsibilities:

• Manage and resolve incidents and service requests in line with agreed SLAs.

• Investigate and troubleshoot issues across applications, databases, APIs and integrations.

• Participate in major incident response and contribute to root cause analysis activities.

• Perform application deployments and bug fixes across Production and Non-Production environments.

• Write and execute SQL queries for troubleshooting, reporting and data validation. Applications: Please contact James here at ISR to understand more about how our client are growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.

• 2-3 years previous experience supporting bespoke applications.
• Strong SQL skills, including writing scripts for Joins, Selects, Updates, Deletes, Inserts and Truncates.
• Familiarity with ITIL service management practices and working within structured SLA frameworks.
• Exposure to Azure would be highly beneficial.
• Ability to prioritise effectively under pressure and manage competing demands.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.

You will work with an established team to diagnose and resolve issues across bespoke applications, databases and integrations in line with agreed SLAs. This role operates within a shift pattern between Monday and Friday (08:00hrs -18:00hrs) and includes participation in a 24/7 on-call rota to ensure round-the-clock coverage of supported systems.

ISR Recruitment are recruiting for an Application Support Engineer on behalf of a multi-national technology company with their UK head office based in central Leeds.