IT Systems Engineer

Role summary: The IT Systems Engineer is responsible for providing primary first and second line IT support to local and international offices and remote/home based users.

Responsibilities:

• Installing and configuring computer hardware operating systems, software, networks, printers, scanners and applications
• Monitoring and maintaining computer systems and networks
• Following diagrams and written instructions to repair a fault or set up a system
• Supporting the roll-out of new applications
• Setting up new users' accounts and profiles and dealing with password issues
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion or escalating to Senior IT Systems Engineer, if required
• Liaising with Client IT Departments as required
• Providing 1st and 2nd line support
• Prioritising and managing many open cases at one time
• Rapidly establishing a good working relationship with customers and other professionals, e.g., Helpdesks
• Scheduled maintenance upgrades
• Talking to clients and computer users to determine the nature of problems and helping to set up systems or resolve issues
• Responding to breakdowns
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Obtaining replacement or specialist components, fixtures or fittings
• Sourcing and procuring relevant hardware and software for business and obtaining quotes for approval by IT Manager
• Ensuring compliance with health and safety legislation
• Maintaining records of software licenses
• Managing stocks of equipment, consumables and other supplies
• Maintain and promote positive working attitude
• Liaise with other members of personnel in a professional manner
• Liaise with subcontractors and clients in a professional manner
• Demonstration of safe approach in working practises
• Encouragement of attention to safety
• Responsible for ensuring professional development is maintained and identified competency requirements are undertaken in a timely manner
• Adherence to the Company Integrated Management System
• Compliance with quality assurance, health and safety and environmental policies, Our GENES, our core values, define who we are, what we stand for and how we deliver.
• Go the extra mile
• Empower our people
• Never get complacent
• Engage our partners
• Step up and deliver

• HNC in computing studies or equivalent, * A working knowledge of IT operating systems, particularly Windows
• Experience of installing IT hardware and software
• Experience in Network and Server Infrastructure management and support (preferred)
• Exposure to the set up, install and support of video conferencing equipment and systems, including an awareness of latest technologies and opportunities in this field. (preferred)
• Administrative experience of on-site SharePoint solutions (preferred)
• Management of projects to upgrade technology on low scale (preferred)
• Excellent written and spoken English

PD&MS has been engineering solutions in the energy industry and beyond since 2002, our ability to combine innovative ideas with technical expertise sets us apart. A flexible, full-service provider committed to supporting the energy transition, we deliver high-quality project work across the entire lifecycle of assets within the oil and gas, renewables and nuclear sectors. But whoever we work with, it's the energy, professionalism and purpose of our people that really makes the difference.