IT Support Technician

We are looking for a proactive and customer-focused IT Support Technician to join our growing IT team. This role is central to delivering high-quality technical support across the business, ensuring staff receive timely assistance with hardware, software, and system-related issues.

You'll act as a key point of contact for IT support, while also contributing to the maintenance and improvement of core systems and infrastructure., Service Desk Support

• Provide first-line and second-line technical support via phone, email, and in person
• Support users both on-site and remotely across multiple locations
• Take ownership of support tickets, ensuring timely resolution and regular updates
• Log and track all incidents and service requests using the ticketing system
• Deliver a high standard of customer service in line with IT service management principles
• Escalate complex issues where necessary while keeping users informed

Hardware & Software Support

• Install, configure, and maintain laptops, Macs, desktops, and software
• Troubleshoot hardware and software issues efficiently
• Set up and support mobile devices across the business
• Maintain organised IT equipment storage and asset management
• Assist with recycling, refurbishing, or redeploying IT equipment

User Support & Training

• Provide guidance and training to users on IT systems and tools
• Use remote support tools to assist users and demonstrate solutions

Systems & Infrastructure Support

• Assist with maintaining core IT systems and infrastructure
• Support Windows Server environments and associated services (Active Directory, DNS, DHCP, Group Policy, DFS)
• Monitor business-critical systems and ensure uptime and performance
• Contribute to IT projects such as office moves, acquisitions, and system upgrades
• Maintain accurate system documentation

• Minimum 3 years' experience in a technical support or service desk role
• Strong experience supporting Microsoft environments (Windows 10/11, Windows Server, Microsoft 365)
• Good understanding of PC hardware setup, configuration, and troubleshooting
• Basic networking knowledge
• Experience using helpdesk ticketing systems (e.g. Spiceworks, Zendesk, Freshdesk) is desirable
• Relevant IT certifications (e.g. CompTIA, MCP) are advantageous

Skills & Attributes

• Excellent communication skills with a professional and approachable manner
• Strong customer service focus
• Proactive, flexible, and hands-on approach
• Ability to prioritise and manage multiple tasks effectively
• Willingness to learn and develop technical skills

• Salary commensurate with experience
• 30 days holiday increasing with service
• Life Insurance Benefit
• Cashback Healthcare Plan (Westfield Health)
• Discounts on Retail & High Street products (Westfield Rewards)
• Discounts on our products to assist with smoking cessation
• Cycle to Work Scheme
• Additional enhanced benefits with service (access to company caravan, enhanced family friendly benefits)

We look forward to reviewing your application and potentially welcoming you to our team.

Flavour Warehouse is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

#trust #excellence #collaboration #innovation #passion

Job Types: Full-time, Permanent