IT System Engineer

The IT Engineer at Axon Networks will support and enhance the company's global IT infrastructure across on-prem, cloud, and hybrid environments. This role will be responsible for ensuring system reliability, secure operations, high availability, and seamless collaboration across teams in Spain, the U.S., Türkiye, Denmark, and Vietnam., Infrastructure & Systems Operations

• Manage, maintain, and support Axon's IT infrastructure including servers, virtual machines, cloud resources, storage, and networking components.

• Provide operational support for GCP, AWS, or Azure environments, including provisioning, monitoring, troubleshooting, and security configuration.

• Maintain system performance, patching, backup processes, disaster recovery, and high-availability configurations., * Support global engineering users across multiple time zones for IT systems including GitLab, Jira, Confluence, Slack, VPN, SSO, and internal tools.

• Troubleshoot hardware, software, network, and access issues with timely SLA-based response.

• Manage IAM, RBAC, and access provisioning/deprovisioning processes across systems.

Engineering & DevOps Environment Support

• Support CI/CD environments, GitLab runners, package repositories, and build infrastructure.

• Assist in the migration, upgrade, and consolidation of GitLab instances (on-prem cloud/GitLab SaaS).

• Support collaboration tools and integrations across engineering teams.

Security & Compliance

• Maintain security controls including firewalls, endpoint protection, MFA, SSO, and vulnerability remediation.

• Support Axon's compliance, audit, and incident response processes.

• Implement least-privilege access, log management, and monitoring enhancements.

• Contribute to documentation in Confluence and maintain operational runbooks.

• Collaborate with cross-functional teams to deliver IT improvements and automation.

Operational Excellence

• Monitor system health and proactively identify improvements.

• Maintain IT inventory, licenses, and vendor relationships.

• Support on-call rotation as needed for critical IT incidents (shared global schedule).

The ideal candidate has strong hands-on experience in systems administration, networking, cloud platforms (GCP/AWS/Azure), and supporting engineering environments (GitLab, Jira, Confluence, CI/CD pipelines).., * 3-6 years of experience as an IT Engineer, Systems Administrator, or similar role.

• Strong proficiency in Linux and Windows Server administration.

• Hands-on experience with at least one major cloud platform (GCP preferred, AWS or Azure acceptable).

• Solid understanding of networking fundamentals: DNS, DHCP, TCP/IP, VPN, firewalls.

• Experience supporting engineering tools such as GitLab, Jira, Confluence, CI/CD pipelines, or similar platforms.

• Proficiency with scripting languages: Bash, PowerShell, or Python.

• Strong troubleshooting, diagnostic, and monitoring skills.

• Experience with identity and access management (IAM), RBAC, and user provisioning.

• Strong verbal and written communication skills in English.

• Ability to work independently in a fast-paced, globally distributed environment.

• Customer-first mindset with commitment to SLAs and operational excellence.

• Detail-oriented with strong documentation habits (runbooks, knowledge base, Confluence).

Preferred:

• Experience supporting distributed global teams across multiple time zones.

• Exposure to SSO technologies: SAML, OAuth, OpenID Connect, or Azure AD.

• Experience with virtualization technologies: VMware, Proxmox, KVM, or GCP Compute Engine.

• Experience implementing or supporting backup, disaster recovery, and high-availability solutions.

• Familiarity with ITIL practices (incident, problem, change management).

• Knowledge of endpoint security tools, SIEM, and vulnerability management.

• Communication skills in Spanish (bonus but not required).

• Experience working in a scaling SaaS/Tech organization.

• Ability to collaborate in cross-functional engineering teams (SRE, DevOps, Cloud Ops).

• A competitive salary and incentive plan.
• Flexible schedule, including telecommuting.
• Free parking or transportation card (Pluxee transport pass).
• Meal card (Pluxee restaurant pass)
• Private medical insurance (for the whole family).
• The opportunity of working in an international environment.
• PTO for birthday