Lead Service Architect

As a Lead Service Architect, you will be accountable for IT Service Architecture and Service Transition capabilities, planning and leading activity to ensure services are designed to deliver high-quality, cost-efficient outcomes that meet business objectives.

You will establish and manage service architecture practices, lead service design activities, and ensure effective transition of services across their lifecycle.

What You'll Do:

• Accountable for IT Service Architecture and Service Transition capabilities, ensuring services are designed to meet business objectives.
• Develop and implement enterprise-wide service architecture policies, patterns, processes and guardrails.
• Establish and manage the Service Architecture practice, driving consistency, knowledge sharing and skills development.
• Lead definition and maturity of service architecture frameworks aligned to enterprise architecture.
• Plan and drive scoping, requirements definition, and prioritisation for service architecture activities.
• Lead the design of IT services working with senior stakeholders.
• Accountable for IT service transition activities, ensuring effective lifecycle transition of services.
• Lead development and maintenance of an IT service catalogue.
• Oversee interfaces between sub-capabilities and manage dependencies within service architecture.

• Enterprise and business architecture experience, aligning service architecture to wider strategy.
• Ability to identify and assess emerging technologies and their impacts.
• Experience analysing business situations to identify problems and opportunities.
• Experience managing business process improvement activities.
• Service catalogue design and management capability.
• Strong stakeholder relationship management skills.

Nice to Have:

• Knowledge of service architecture frameworks and best practice standards.
• Understanding of delivery methodologies (Agile, Waterfall, Lean) and their impact on service architecture.
• Knowledge of the technology service provider landscape and opportunities for improvement.
• Awareness of digital technology trends and opportunities.
• Experience in service architecture and transition frameworks and lifecycle management.