End User IT Supports

Two to three (2-3) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.

• Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

• Customer prefers, where commercially practical, that the 'Subcontractor' use technicians with an Associate's Degree in Electronics and CompTIA A+ Certification. Where the Subcontractor is unable to do this, they will ensure and certify that technician's meet Subcontractor's own internal required standard. A 'Client' specific technician certification program will be introduced during transition.

• Experience with Anti-spyware and Anti-virus software.

• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability supported by Company. Customer will provide a remote technician with the skillset to provide direction to the technician

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under 'Smart Hands' capability supported by Company.

• Good written and oral communications skills with clients and management. Good people skills.

• Ability to work with deadlines and complete tasks on-time.

• Subcontractor FTE will be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

• Good to have - knowledge in AD for all FTE's

• Good to have - knowledge and experience of supporting tablets for all FTE's

• Good to have - Knowledge and experience on software and OS deployment using tools for all FTE's.

• May provide limited work direction and support to Level I technicians

• Knowledge of wireless networking

• Installation of primary and peripheral computer and networking hardware, to include Smart Hands support

• Good written and oral communications skills with clients and management

• Ability to troubleshoot issues using good deductive reasoning skills

• Ability to work independently

• Support of computer networks, as directed by a Level III technician or service desk support

• Can support ticket handling based on client requirement, * 4Years : 2 years (Required)