Band 3 Senior support worker - Stores & Distribution/ Patient Services
Role details
Job location
Tech stack
Job description
The post holder will supervise team of pharmacy support workers. They will be responsible for training staff rotating through the dispensary, which can include general dispensing, hatch duty, stock receipt and stock control., The post holder will assist in reception duties and the general dispensing of medicines. They will be the link between patients, their carers and/or representatives, medical staff and visitors to the dispensary and pharmacy staff. They will take in private out-patient prescriptions, To Take Away (TTA) prescriptions and requisitions and handle financial transactions. They will behave in a manner that is both sensitive and always ensures patient confidentiality. The post holder will consistently work in an accurate, effective, and efficient manner to support the provision of a high-quality service to patients, trust staff and departments. They will be part of a high performing team that is expected to demonstrate the Royal Free NHS Foundation Trust values. This means that in undertaking this role the post holder is always expected to behave in a way that demonstrates commitment to the delivery of respectful and compassionate care. The post-holder must always carry out their role in line with the Trust World Class values.
Requirements
The post holder will have a Level 2 in Pharmacy Service Assistant apprenticeship (or equivalent) or willing to undertake a pharmacy apprenticeship if not qualified. Successful applicants will be appointed into a Band 3 position if expected qualifications met and those requiring training will be enrolled on a pharmacy apprenticeship programme and appointed in a Band 3 annex 21 role for the duration of training., * Educated to GCSE or equivalent including Maths, English, Science - Grade C / 4 and above
- Must have successfully completed the Level 2 Pharmacy Service Assistant apprenticeship or equivalent
Desirable
- Show willing to undertake Level 2 Pharmacy Service Assistant apprenticeship
Experience Essential
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
- Able to prioritise workload effectively
Desirable
- Previous experience of working in a Pharmacy
- Experience of stock management
- Previous employment in the NHS, * Team member with an adaptable and flexible approach to work, willing to adapt to changing situations.
- Ability to work well as a team member
- Demonstrated ability to show attention to detail
- Demonstrated ability to work accurately under pressure
- Demonstrates initiative particularly in relation to problem solving
- Demonstrate ability to communicate effectively using clear written and spoken English
- Able to move heavy loads when required
- Familiar with computer systems and basic keyboard skills, * Effective organisational skills
- Ability to work in a busy environment
- Well-motivated, * Appreciation of need to maintain confidentiality and security
- Awareness of Equal Opportunities
- Enthusiastic and shows initiative
- Flexibility with regard to changes in work schedule
- Good attendance record and good time keeping/ time management
Person Specification Royal Free World Class Values Essential
- o Demonstrable ability to meet the Trust Values
Education & professional Qualifications Essential
- Educated to GCSE or equivalent including Maths, English, Science - Grade C / 4 and above
- Must have successfully completed the Level 2 Pharmacy Service Assistant apprenticeship or equivalent
Desirable
- Show willing to undertake Level 2 Pharmacy Service Assistant apprenticeship
Experience Essential
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
- Able to prioritise workload effectively
Desirable
- Previous experience of working in a Pharmacy
- Experience of stock management
- Previous employment in the NHS, * Appreciation of need to maintain confidentiality and security
- Awareness of Equal Opportunities
- Enthusiastic and shows initiative
- Flexibility with regard to changes in work schedule
- Good attendance record and good time keeping/ time management